Accessibility Director, Accessibility Tools and AI Enablement

Job Description

Join the Chase Consumer Bank Digital Accessibility Team which aims to drive significant value for our customers and the bank by enabling culture, knowledge, habits, tools, data, and support to help our teams to make every customer’s digital experience fully accessible. We maintain JPMorganChase’s global Accessibility standards and testing approaches as well as offer accessibility tools and training to employees across the firm to increase their skills, effectiveness, and productivity. We also attach accessibility experts as advisors and testers to product teams and further support their success with process governance and reporting. In this role, you will set strategy and lead execution for firmwide accessibility tooling, automation, and AI enablement to ensure consistent, verifiable accessibility across channels, including dynamic and agentic AI-generated experiences. You will help bake accessibility into the evolving PDLC by defining repeatable patterns, rules, and API-exposed capabilities that persist from design and development through testing and runtime-generated UIs.

As an Executive Director of Digital Accessibility Standards, Tools, and Training within the Digital Accessibility Tools and AI Enablement Team, you will be instrumental in advocating for accessibility across our digital products and platforms. Your role will involve spearheading initiatives to set and enforce accessibility standards, incorporating effective tools and technologies, and delivering comprehensive training to enhance our team's adherence to innovative ideas. This position necessitates a profound understanding of accessibility guidelines, robust leadership abilities, and a dedication to fostering inclusivity. You will collaborate closely with the Head of Digital Accessibility and other leaders, as well as key functional partners and leaders across various business lines who are stakeholders in delivering accessible digital products and documents. You will own a multi-year roadmap that scales accessibility through productized tooling, automation, and AI enablement, bringing structure to dispersed AI initiatives into a coherent platform strategy.

Reporting to the Managing Director, Head of Digital Accessibility, you will set strategy and lead execution for accessibility tooling and AI enablement across the firm. You will partner closely with the Director of Accessibility Standards and the Director of Accessibility Oversight (Governance and Policy), plus product, design, and engineering leaders across lines of business, to ensure accessibility requirements translate into measurable, auditable outcomes. A key focus is ensuring accessibility is addressed for both deterministic product builds and non-deterministic, agentic generation, including runtime UI creation. You will drive adoption of approved frameworks, patterns, and guardrails to reduce duplication, improve quality, and reduce risk. Success will be measured through outcomes such as defect reduction, time-to-remediation, coverage, stakeholder satisfaction, and risk reduction.

Job responsibilities 

• Lead our Digital Accessibility Standards, Tools, and Training teams. Develop and implement digital accessibility standards and for the firm. 
• Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally. Identify and implement accessibility tools, software, and technologies to support accessibility and usability. 
• Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues. 
• Design and deliver training programs and workshops on digital accessibility for internal stakeholders. 
• Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies. 
• Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences. 
• Build relationships with standards organizations, universities, external partners, and the community. 
• Own the accessibility tooling and AI enablement product portfolio (intake, prioritization, roadmap, delivery, adoption, and outcomes) and measure impact with clear metrics (e.g., defect reduction, time-to-remediation, coverage, satisfaction, and risk reduction).
• Set the operating model and assurance frameworks for accessibility in AI-assisted and agentic delivery, embedding requirements into the PDLC as acceptance criteria and executable checks with auditable evidence and appropriate human-in-the-loop/on-the-loop controls.

Required qualifications, capabilities, and skills

• 10+ years of experience in digital accessibility, implementing accessible experiences in real products at enterprise scale; expertise in Assistive Technology and international Digital Accessibility Standards and technical specifications (e.g., WCAG 2.2, WAI-ARIA, core web/platform semantics).
• Hands-on experience conducting accessibility audits, developing and delivering training, and developing accessible UIs across web and/or mobile ecosystems. 
• Demonstrable experience contributing to the development of global Accessibility Standards (e.g., serving on W3C committees, contributing to drafts, opening bugs).
• Hands-on software engineering experience architecting, building, and shipping production systems that enable accessibility (APIs, libraries, automation, CI/CD integrations). 
• Strong product management/product ownership for internal platforms: strategy, multi-year roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics/OKRs.
• Experience building or leading enterprise design systems and/or component libraries, including governance and measurable adoption across many teams. 
• Significant experience enabling accessibility through tooling automation and AI-assisted/agentic workflows (generation, review, remediation, test creation), plus establishing evaluation, guardrails, and quality controls to make outputs verifiable and testable. 
• Broad experience with accessibility legal issues and the current/evolving landscape; experience evaluating, managing, and negotiating with accessibility vendors.
• Demonstrated others-centric attitude, focused on transparency and bringing value, uplifting others, sharing credit and succeeding as a team. 
• Demonstrated consultative and collaborative approach with skill at navigating complex organizations with a variety of activities and personalities; ability to lead through influence across a highly matrixed organization.
• Demonstrates excellent judgment to mitigate risk that could impact the firm’s reputation; strong people leadership and communication skills (verbal/written) with excellent storytelling/deck-writing/public speaking and presentation skills; Bachelor’s degree required; passion for accessibility and ability to communicate its value through data, story, and influence; openness to active developmental feedback and a fast-paced, results-driven environment.

Preferred qualifications, capabilities, and skills

• Financial Services background is a plus. Financial services or another highly regulated industry background.
• Breadth across large-scale UI platforms (web and/or mobile) and modern front-end frameworks.
• Experience designing platform API models and governance approaches that drive consistent outcomes across many teams and technology stacks.
• Experience working with or scaling enterprise accessibility automation (e.g., executable checks integrated into CI/CD) and measurable coverage reporting.
• Experience supporting accessibility for dynamic or runtime-generated user interfaces, including AI-generated experiences, with verifiable assurance approaches.
• Experience aligning dispersed initiatives into a coherent platform strategy and operating model to reduce duplication and improve adoption.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.