Hospitality associate - emergency department - hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This is a collective bargaining position**

• Summary of Primary Function/General Purpose of Position The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.
  
  

Essential Job Functions

Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller’s needs. Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board). Maintains Social Service log.

Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.

Answers patient call lights courteously and quickly addresses the patient’s needs.

Transports ambulatory/wheelchair patients as directed by the RN.

Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.

Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patient’s nurse for physician when necessary.

Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.

Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Patient Population

Description

The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:

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Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

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Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

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Neonates (0-4 weeks)

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Adolescents (13-17 years)

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Infant (1-12 months)

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Adults (18-64 years).

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Pediatrics (1-12 years)

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Geriatrics (65 years and older)

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Not applicable to this position.

Employment Qualifications

Education Qualifications

Required Minimum Education

Less than High School Diploma

Specialty/Major

Preferred Education

High School Diploma or GED

Specialty/Major

Licensing/ Certification -

Medical Terminology course or completion within one year. Heart Saver.

Licensure/Certification Preferred

Minimum Qualifications

Previous experience working in hospital setting.

Previous Unit Clerk Experience Or Equivalent Preferred.

Other Knowledge, Skills and Abilities Required

Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.

Other Knowledge, Skills And Abilities Preferred

Computer literacy (charting, emails, and other documentation).

SHIFT/SCHEDULE

Full Time - Scheduled for 36 Weekly Hours.

Shift Time - This position works Evening Shift.

This position will have scheduled shifts every other weekend.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
  
  

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]