District Manager
- Train, direct and supervise personnel.
- Enforce company policies and procedures.
- Hire and maintain property personnel.
- Strictly adhere to Federal and State Fair Housing and Civil Rights Laws in regards to hiring or working with employees.
- Conduct annual performance reviews with personnel.
- Make sure ALL employees are completing the Grace Hill classes within the scheduled time allotted.
- Sets properties financial, occupancy and business goals monthly.
- Responsible for office opening on schedule and maintaining the condition of the office.
- Ensures that lease files are complete and that completion of leases is being executed properly.
- Effectively communicate with all personnel regarding policies and procedures.
- Exercise good business judgment at all times.
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments.
- Ensure that all rents are collected when due and posted in a timely manner.
- Make recommendations for rental increases.
- Prepare recommendations, indicating improvements, projects, for a yearly budget. Review budgets and make recommendations.
- Follow budget guidelines and report variances with explanations.
- Responsible for approving and submitting all invoices to corporate office for payment.
- Insure that all service requests are completed satisfactorily and in a timely manner.
- Walk site weekly to detect potential problems.
- Follow up daily on all major maintenance projects underway.
- Respond immediately to all emergency situations.
- Handle special resident problems and monitor all problems that may be handled by other employees.
- Maintain positive customer service attitude and train on-site personnel on attitude toward resident services.
- Make sure competition is shopped regularly (by on-site property staff) and have knowledge of their rentals, policies, lease terms, property terms, property conditions, etc.
- Insure that all vacancies are inspected and ready to lease.
- Make recommendations for special leasing programs to enhance leasing efforts when a decrease in occupancy occurs.
- Inspect curb appeal weekly.
- Analyze leasing performance weekly and make recommendations for improvement.
- Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
- Make sure market surveys are preformed quarterly.
- Ask the employees to do things, rather than “demand”, and explain why certain things are done in the required manner.
- Praise employees for a job well done.
- One on one with correcting a mistake – never chastise in front of other people.
- Take problem to the person and never to other employees unless absolutely necessary.
- Monitor employees performance and time at work.
- Know and perform when necessary the manager, assistant manager and leasing consultant position.
- In the absence of the manager, the district manager will perform all daily on-site operations for that property while maintaining their portfolio as district manager.
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