Client Services Leader - Industrial/Commercial/Utility

Job Description

Job Description

T&M Associates is seeking a senior‑level client leader with deep experience and relationships within Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing environments. This role combines strategic client management with proactive business development to expand T&M’s presence across North America. The ideal candidate is both a trusted client advocate and a strategic partner—focused on retention, growth, and long-term success for both our clients and the company.

T&M is headquartered in the Northeast region, with offices strategically located throughout the country. This position can be located in proximity to any of our regional offices – NJ, PA, OH or IN.

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience.
• Retention & Growth: Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M’s full suite of services.
• Strategic Oversight : Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met.
• Client Advocacy & Engagement: Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency.
• Business Development: Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth.
• KPI Management: Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals.
• Strategic Planning: Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives.
• Cross-Functional Collaboration: Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance).
• Market & Industry Insight: Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations.

Skills & Experience:

• 15–20 years of private-sector experience in client management, business development, or sales, preferably within industrial, energy, environmental or engineering industries.
• Proven success in maintaining and expanding long-term client relationships.
• Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals.
• Demonstrated ability to monitor and achieve key performance metrics.
• Existing, verifiable relationships within industrial markets highly preferred.
• Proficient in CRM tools, pipeline management, and performance reporting.
• Willingness to travel regionally (including overnight) to meet with clients and attend industry events.

T&M Associates is committed to pay transparency and equitable compensation practices in compliance with applicable laws, including the New Jersey Equal Pay Act. T&M estimates that the salary range for this position will fall between $160,000 and $192,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate’s experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location.

T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities — all within a people-first, award-winning hybrid work environment. See more details about benefits here.

If this sounds like a company you want to be part of then apply now!

New Hires must have documents indicating they are eligible to work in the United States. EEO/AA Employer.

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