Account Specialist IV - Unclaimed Property

Job Description

Are you ready to make a meaningful impact at JPMorgan Chase & Co.? As a Team Lead in our Unclaimed Property group, you’ll be at the forefront of ensuring compliance and supporting our customers and business partners. We offer competitive compensation, industry-leading benefits from day one, and opportunities for professional growth. Join a high-energy, diverse team where your skills and integrity are valued. 

As an Account Specialist IV in the Unclaimed Property team, you will serve as the centralized reporting utility for unclaimed or abandoned property and assets across the firm. You’ll ensure compliance with state regulations by reporting and remitting customer property considered abandoned to the appropriate state or territory. This role is vital to meeting our regulatory obligations while providing exceptional service to our customers and business partners. You’ll work both independently and collaboratively, navigating multiple technologies and adapting quickly in a metrics-driven environment. 

Job Responsibilities:

• Lead the Unclaimed Property team, serving as the Subject Matter Expert
• Ensure compliance with state regulations for unclaimed property reporting and remittance
• Document customer account activities thoroughly and concisely
• Navigate multiple technologies and systems efficiently
• Prioritize work to ensure efficiency and meet business results
• Make appropriate decisions on behalf of customers quickly and effectively
• Demonstrate resiliency and adaptability in a fast-paced environment
• Uphold punctuality, integrity, and accountability
• Approach problems logically and with sound judgment
• Abide by all applicable regulatory and department practices and procedures
• Work independently and collaboratively within the team

Required Qualifications, Capabilities, and Skills:

• High School diploma/GED
• Minimum of two years working for a financial institution with an emphasis on back office tasks
• Demonstrates critical thinking to make well-informed business decisions
• Exceptional time management skills
• Ability to learn rapidly
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting Internet searches, and maneuvering in a Windows-based environment

Preferred Qualifications, Capabilities, and Skills:

• Proficient in Microsoft Excel
• Understanding of banking regulations
• Strong analytical skills
• Capable of performing effectively with minimal management oversight

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.