RAS Service & Application Engineer

RAS Service & Application Engineer (Remote – U.S.)

Salary: $95,000–$108,000 (non-exempt) + 7% annual bonus
Location: Fully Remote (U.S.-based)
Reports To: Product & Service Manager
Eligibility: Must be a U.S. Citizen or U.S. Permanent Resident (Green Card Holder)

About the Role

We’re seeking a Service & Application Engineer to provide technical expertise, integration support, and hands-on service for advanced automation systems. This role combines problem-solving, field support, and system implementation, working closely with customers to ensure the successful setup and operation of company products, including WT, MT, MTS, EHRT, and Perforex systems.

This is a fully remote position within the United States, with significant travel across North America and occasional international travel for training and collaboration.

Key Responsibilities

• Provide daily remote and on-site technical support for automation systems and related equipment.

• Troubleshoot, diagnose, and repair system faults to ensure maximum uptime.

• Assist customers with product integration, configuration, and optimization.

• Perform on-site installations and provide training to end users.

• Support trade shows, product demos, and customer events.

• Communicate regularly with engineering and product teams regarding quality and performance improvements.

• Offer feedback and ideas to drive continuous product and process improvement.

• Participate in an on-call rotation to support customer needs.

• Travel up to 80% throughout the U.S., Canada, Mexico, and occasionally to Germany.

Qualifications

• Bachelor’s degree in Electrical or Electronic Engineering, or equivalent technical training.

• 5+ years of experience in Controls Engineering, CNC machines, or related automation systems.

• Strong understanding of PLCs, HMIs, and control technology.

• Proficiency with automation software such as Siemens TIA Portal or Rockwell Studio 5000.

• Familiarity with pneumatics, vacuum systems, and AC/DC power up to 460 volts.

• Experience with CAD/AutoCAD for reading and importing technical drawings.

• Basic knowledge of machining processes such as drilling, tapping, and milling.

• Strong communication, customer service, and troubleshooting skills.

• Ability to work independently or as part of a cross-functional team.

• Conversational or technical German language skills are a plus.

• Proficiency in Microsoft Word, Excel, and general computer literacy.

• Must be able to work overtime as required.

What We Offer

• Competitive pay range: $95,000–$108,000, plus 7% annual bonus

• Comprehensive benefits package (medical, dental, vision, 401K, and more)

• Fully remote flexibility with extensive travel opportunities

• Collaborative, technically driven environment

• Continuous professional development and training