Complete Surgical Care Solution Specialist (Barberton)

The Complete Surgical Care Solution Specialist supports CHM’s cost-containment and member advocacy efforts by proactively guiding members through bundled surgical care options. This role exists to engage members early in the surgical journey, secure high-quality care at the best possible bundled rates, and coordinate seamlessly with internal teams and external partners. By serving as a knowledgeable liaison between members, CHM teams, and Coral, this position ensures a smooth, informed, and faith-centered member experience while advancing CHM’s mission of stewardship and service.

At the highest level, this role is focused on member engagement, cost-effective surgical solutions, and cross-functional collaboration that enables timely access to quality care.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

PRIMARY RESPONSIBILITIES

Member Engagement & Advocacy

• Proactively engage members to assess surgical needs, explain bundled care options, and guide them through the selection process to ensure timely access to high-quality providers at optimal bundled rates.

Bundled Pricing Coordination

• Collaborate with Coral and internal CHM teams to secure, validate, and deliver bundled surgical pricing that aligns with member needs and organizational cost-containment goals.

Cross-Functional Collaboration

• Work closely with Provider Relations, Groups, and Date of Service teams to ensure accurate information flow, smooth transitions, and a seamless member experience.

Information Assessment & Documentation

• Review eligibility, medical records, and supporting documentation; identify gaps or additional requirements; and maintain accurate, organized records within CHM systems.

Member Communication & Issue Resolution

• Respond to member inquiries via phone and email, clarify treatment details and processes, and resolve concerns professionally and in a timely manner.

Process Improvement & Adaptability

• Adapt to evolving processes and initiatives, manage frequent interruptions effectively, and contribute ideas that improve efficiency, accuracy, and the overall member experience.

CORE COMPETENCIES

• Member-focused communication and service orientation
• Critical thinking and analytical problem-solving
• Medical record and workflow comprehension
• Cross-functional collaboration and coordination
• Data accuracy, documentation, and attention to detail
• Adaptability in a fast-paced, changing environment

REQUIRED QUALIFICATIONS

Education

• High school diploma or successful completion of a high school equivalency exam required.

Experience Equivalency

• Minimum of 1 year of relevant experience in Program Services or a comparable member-support, healthcare, or service-oriented environment.
• Equivalent experience demonstrating medical workflow understanding, member communication, and administrative coordination may be considered.

Certifications

• No certifications are legally required for this role.

Knowledge, Skills, & Abilities

• Strong verbal and written communication skills for effective interaction with members and internal teams.
• Proficiency in PC operation and use of information systems and applications.
• Working knowledge of Microsoft Office (Outlook, Teams, and related tools).
• Ability to operate standard office equipment (e.g., printers, copiers, multi-line phones).
• Basic understanding of medical bills and the bill processing workflow.
• Familiarity with Date of Service processes preferred.
• Demonstrated ability to communicate effectively by phone.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.