IT Technician

Full-time

Description

SUMMARY

Responsible for assistance in maintaining the operation of desktops/laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily administration of an existing network environment

End User Support :

• Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Configuration and support of mobile devices (iOS, Android)
• Support to PC hardware, Printers, scanners, computer peripherals
• Provide replacement and maintenance of desktop and laptop computers
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records systems
• Support Active Directory
• Operating systems
• O365 Products Support
• Maintain agency standards regarding confidentiality and quality

EDUCATION and/or EXPERIENCE

Associates degree specific to field applied with at least one year of experience; or equivalent combination of education, experience and training. Microsoft and/or A+ certifications preferred.

• Working knowledge of Windows 8, Windows 7, and MS Office applications.
• Experience in Windows computer/networking administration.
• Hands-on experience in computer hardware, software, and printer troubleshooting.
• General understanding of TCP/IP networking
• File server knowledge
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Ability to respond appropriately to the diverse employee population and their cultural differences.
• Strong oral and written communication skills.
• Ability to work independently and accurately.
• Must have valid driver’s license, which meets the requirements of the agency’s insurance carrier.

Location

• Position based in Dover with travel required to two offices in Sussex County weekly, and our Wilmington office location as needed will be required.

Full-time, with benefits

Benefits include:

• Health, Dental and Vision Insurance
• Tuition Assistance
• 401 (k) Plan with matching
• Vacation, Sick and Holiday Pay
• EAP and other wellness programs