Call Center Account Specialist (Work-from-Home)

Job Description

Job Description

Position Overview

Work-from-Home

Monday – Friday

9:30 AM – 6:00 PM

Training

1-2 Week in Office Training - Corporate Location / Milford, Ohio

Release to work from home is based on performance

Inbound/Outbound Contact Center

The Call Center Account Specialist works as liaison to the HomeTeam Inspection Service Franchise Owner in assisting with managing the day-to-day operations and administrative tasks. The tasks include managing the home inspection schedule, processing requests, and updating information. The position requires assisting the Franchise Owners with creating and building rapport with both clients and real estate agents to maintain and grow the clientele with demonstrated professionalism and product knowledge. The position also supports business growth by up-selling additional services offered by each individual Franchise Owner. The Call Center Account Specialist works on an assigned team and will support multiple Franchises. To be successful in the role the Call Center Account Specialist must have a passion or possess a vested interest in supporting a Franchisee in growing their business.

Responsibilities

• Support Franchise Owners by managing the day-to-day operations of the business
• First point of contact for home buyers, agents, and partners
• Answer incoming calls and process home inspection inquires and requests
• Schedule home inspections using branding criteria
• Upsell additional services while providing relative product knowledge
• Outbound calls to complete follow up on unscheduled leads, missed calls, voicemails
• Coordinate property access and services ordered with third party partners
• Manage inspection schedule changes and cancellations
• Perform various administrative tasks to meet Franchise Owner and/or client needs such as taking phone payments, inspection report uploading and management
• Build and maintain rapport with clientele to aide and support growth of Franchise business

Qualifications

• Contact Center / Call Center experience
• Product sales or upselling experience
• Excellent customer service, interpersonal, written, and verbal communication skills
• Strong organization, prioritization, and time management skills; able to meet deadlines
• Ability to multitask and task switch while maintaining attention to detail
• Self-starter / Takes initiative
• Ability to work on a team with shared responsibilities
• Able to problem solve and identify potential solutions
• Ability to provide quality customer service to a diverse clientele
• Functions well in high pressure situations while maintaining high quality service
• Proficient with web browsers and Microsoft Word, Excel, and Outlook

Work form Home Requirements

• High Speed Internet
• Designated workspace free of occupants, distractions and background noise
• Employee cannot be primary caregiver for anyone during work hours

For over 30 years HomeTeam Inspection Service (based near Cincinnati, Ohio), has used our unique TEAM approach to help families participate in the American Dream of owning their own business. Everyday our 150+ owners around the country are serving their local communities by putting others first, taking ownership and solving the problems faced by Real Estate Agents and Home Buyers to protect themselves during the home buying process.

Company Description

For over 30 years HomeTeam Inspection Service (based near Cincinnati, Ohio), has used our unique TEAM approach to help families participate in the American Dream of owning their own business. Everyday our 150+ owners around the country are serving their local communities by putting others first, taking ownership and solving the problems faced by Real Estate Agents and Home Buyers to protect themselves during the home buying process.