Hotel Operations Manager

Double Star Hospitality - Westlake
Westlake, OH

Job Description

Job Description

Key Duties and Responsibilities:


  • Supervising Staff:
    .
    Hiring, training, scheduling, and supervising all hotel staff, including front desk, housekeeping, food and beverage, and maintenance.


  • Managing Budgets:
    .
    Developing and managing the hotel's operating budget, controlling expenses, and maximizing revenue.


  • Ensuring Guest Satisfaction:
    .
    Addressing guest complaints, resolving issues, and implementing strategies to improve guest experience.


  • Maintaining Facilities:
    .
    Overseeing the upkeep of the hotel's physical environment, ensuring it is clean, safe, and well-maintained.


  • Ensuring Compliance:
    .
    Enforcing health and safety regulations, as well as other relevant policies and procedures.


  • Inventory Management:
    .
    Monitoring and ordering supplies and equipment for the hotel.


  • Collaboration:
    .
    Working with other departments, such as marketing and sales, to promote the hotel and its services.


  • Strategic Planning:
    .
    Developing and implementing strategies to improve operational efficiency and achieve business goals.


  • Financial Management:
    .
    Analyzing financial performance, identifying areas for improvement, and implementing cost-saving measures.


  • Problem Solving:
    .
    Identifying and resolving operational issues, both proactively and reactively.


  • Performance Management:
    .
    Conducting staff evaluations, providing feedback, and fostering a positive work environment.
Posted 2026-05-14

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