Product Manager, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Customer Onboarding Fraud Risk, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

This role requires someone who thrives in a fast-paced, high-performing environment, where creativity, collaboration, and strategic thinking are business as usual. The successful candidate will be a problem solver, results focused, detail oriented, and process disciplined. The vision of this team is to create a best in class account opening customer experience while mitigating risks associated with fraudulent activity.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Manage key stakeholder relationships critical to supporting the product vision, strategy, objectives, discovery and delivery of program initiatives.
• Empower self and team to solve customer problems in ways that our customers love, and works for the business.
• Focus on outcomes not output and use data & metrics to measure success.
• Ensure commitment for dependencies across products both internal and external.
• Analyze, evaluate, and overcome product challenges, and provide transparency to stakeholders
• Adhere to JIRA standards including supporting documentation -maintain evergreen documentation for both current state as well as historic audit documentation
• Support quarterly increment planning with agility leads across all impacted parties
• Solicit constant feedback for continuous personal and product growth

Required qualifications, capabilities, and skills

• 5+ years of product management or relevant experience
• Experience with risk management and fraud prevention tools
• Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success
• Excellent written/verbal communication and strong presentation skills with both internal and external stakeholders
• Collaborates and can build strong relationships across the firm and with external partners, flexible with changing priorities
• Experience with agile product development and software delivery lifecycle
• Experience with API-based designs, Kafka driven architecture, JavaScript stack
• Familiarity with the business services and offerings associated with Chase Account Opening
• Ability to influence people at all levels across a broad variety of job functions
• Be a postive culture carrier

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans