Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety - Ohio State Highway Patrol

Report In Location - 1970 W Broad Street, Columbus 43223

Hours Worked: 7:30am to 4:30pm; Hours May Vary

***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site! Cafeteria On-site!
  
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  What You'll Do As A Customer Service Assistant 2 with Central Records
• Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
• Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
• Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled.
• Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
• Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

9 mos. trg. or 9 mos. exp. in office practices & procedures;



AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;



AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;



AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.


Or equivalent of Minimum Qualifications for Employment noted above.

Helpful Tips for Applying:

1. Be detailed when describing your current/previous work duties . The more the better!! Don't just write "see attached resume".

2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills - Customer Service

UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

Background Check Information

• A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
• A comparative analysis and/or drug-test may be a requirement of the hiring process.

To request a disability accommodation, please email [email protected] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.