Technology Solution Center Consultant

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Technology Solution Center Consultant within PNC's TSC ADMINISTRATION organization, you will be based in Pittsburgh, PA, Strongsville, OH.

This role will provide program level support under Branch Unification, to serve as a workstream lead to maintain standards and infrastructure expertise.

Position will require organization, ability to work cross-functionally and think strategically, and technical skills to maintain healthy branch infrastructure and coordinate infrastructure uplifts with other workstream leads.

Strong problem-solving skills and ability to think creatively.

Strong written and verbal communication skills

Strong documentation skills

Leadership - Pulls team together and ensures issues are managed

Displays leadership skills by acting team role model to peers

Understands and promote team/organization vision

Spatial Planning & Layout Optimization: Creating efficient, engaging floor plans that maximize product exposure and improve customer flow.

A Retail Branch Configuration Designer requires a mix of spatial planning, technical design proficiency, and retail strategy to optimize store layouts and customer experience.

Key skills include CAD/3D modeling (AutoCAD, SketchUp, Revit), visual merchandising expertise, project management, and strong communication to align store design with brand standards.

Data Analysis: Using retail analytics to inform design decisions and improve store performance.

Attention to Detail: Ensuring precise measurements and compliance with standards.

Nice to have:

Microsoft Visio

Adrenaline AMP

Vendor Coordination

Microsoft Excel

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads in supporting complex problem resolution for technology products and applications. Specializes in tools and utilities to provide remote/onsite technical support services on end user software and hardware.

• Responsible for complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Proactively identifies technology gaps and process improvement opportunities.

• Engages and works with vendors for technology implementations and resolving issues.

• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.

• Resolves complex incidents and fulfills requests in accordance with knowledge documentation. Collaboratesand builds strong relationships with other technology groups to execute projects or product deployments.

• Serves as a lead for junior team members and leading knowledge sharing initiatives. Escalates technology issues and recommends solutions to senior market executives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support

Competencies

Application Delivery Process, Collaborating, Hardware Infrastructure, Managing Multiple Priorities, Problem Solving, Service Request Management Process, Software Installation and Support, Systems Software Infrastructure, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 - $94,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 03/02/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( CCPA\ Privacy\ Disclosure\ Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.