Customer Service Specialist

About Us:

Parents say  British Swim School  is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team! 

The Position:

At British Swim School, our Customer Experience  team are known as  Deck Ambassadors . This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.” 

Your Typical Responsibilities:

• Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
• Setting up the pool deck area before each shift.
• Registering students for class and managing them in and out of the water between classes.
• Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
• Posting photos and videos to social media in a fun and personal way.
• Assisting our parents with questions they have about their schedule and the progress of their children.
• Promoting referrals for new enrollments.
• Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
• Testing the water to ensure water quality and temperature.

 

What do we need from you?

• An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
• An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
• The ability to multi-task and not lose your sense of fun.
• A genuine desire to help us decrease drowning for both children and adults.

What can you expect from us?

• Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
• Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
• The opportunity for growth in a business with massive expansion opportunities.
• Structured, paid training (including first aid certification as needed).
• Happy, laughing, singing KIDS.

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