Account Manager

Job Description

Job Description

Account Manager – MSP/MSSP Services & CMMC Compliance

Empowering Client Success and Business Growth Through Thoughtful Account Management

Job Summary

Are you passionate about building strong client relationships and driving business growth? Join our team as an Account Manager focused on managing and expanding our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) client base. You’ll play a critical role in introducing our new CMMC Compliance product line, helping clients achieve their compliance goals while driving portfolio growth and new business opportunities. We value individuals who care deeply about clients, teamwork, and continuous improvement.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for assigned MSP clients, ensuring their needs are met with empathy and attention to detail.
• Portfolio Growth: Collaborate with clients to identify opportunities to expand their service portfolio, including projects and solutions that increase value, revenue, and satisfaction.
• New Business Development: Proactively seek out and cultivate new client relationships and business opportunities within the MSP/MSSP space.
• CMMC Compliance Promotion: Introduce and support adoption of our innovative CMMC Compliance solutions, guiding clients through the process and highlighting benefits tailored to their unique needs.
• Preparing quotes and proposals
• Completed regular QBR with current clints
• Being the customer advocate to ensure the customer health and all services being delivered.
• Team Collaboration: Work closely with technical, sales, and support teams to deliver seamless service and ensure client expectations are exceeded.
• Continuous Improvement: Gather client feedback, monitor satisfaction, and recommend enhancements to services and processes for ongoing improvement.

Qualifications

• Bachelor’s degree or equivalent experience in business, information technology, cybersecurity, or a related field.
• 2+ years of experience in account management, preferably within MSP, MSSP, or IT services.
• Strong understanding of managed services and basic security/compliance concepts (CMMC knowledge a plus; training provided).
• Exceptional communication, organizational, and problem-solving skills.
• Detail-oriented with a caring, client-focused mindset.
• Proven ability to work collaboratively within teams and build trusted client relationships.
• Self-motivated, growth-focused, and comfortable with business development activities.

Benefits and Opportunities

• Competitive compensation and performance-based incentives.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for career advancement and professional development in a growing company.
• Supportive, collaborative team culture that values caring for clients and each other.
• Chance to make a real impact on clients’ business success and compliance readiness.