Customer Service Associate

Job Description

Job Description

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Customer Service Associate with Heritage Cooperative, apply TODAY at

REQUIRED QUALIFICATIONS

High school diploma or equivalent (or working toward completion).

Strong interpersonal and communication skills.

Basic math and computer skills.

Ability to provide friendly, professional customer service.

Ability to stand and move for extended periods.

PREFERRED QUALIFICATIONS

Previous retail or customer service experience.

Familiarity with POS systems and cash handling.

Experience working in a fast-paced environment.

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative’s Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Continuous Improvement
• Being a Good Partner

• Customer Experience
  • Greet customers promptly and provide friendly, courteous service.
  • Assist customers with product selection, recommendations, and locating merchandise.
  • Respond to customer questions regarding products, pricing, promotions, and policies.
  • Resolve customer concerns or complaints professionally and escalate when necessary.
  • Build positive relationships to encourage repeat business and customer loyalty.
• Sales and Transactions
  • Operate the point-of-sale (POS) system accurately and efficiently.
  • Process cash, credit card, check, and other forms of payment.
  • Handle returns, exchanges, and refunds according to company procedures.
  • Maintain accurate customer records when required.
• Store Operations
  • Restock merchandise and maintain organized, visually appealing displays.
  • Assist with pricing, labeling, and promotional signage.
  • Help maintain cleanliness and overall store appearance.
  • Support opening and closing procedures, including basic reporting tasks.
  • Participate in all monthly inventory counts
• Team and Communications
  • Work collaboratively with team members and support store leadership.
  • Communicate customer feedback, inventory needs, and operational issues to supervisors.
  • Participate in training to maintain product knowledge and service standards.
• Abide by all safety regulations to ensure safety of oneself, coworkers and customers
• Other duties as assigned

WHY HERITAGE?

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term Disability

Paid Holidays, Sick, and Vacation Time

401k with Company Match after 6 months

Farm Bureau Membership

Profit Sharing

Questions? Contact [email protected]

DISCLAIMER

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination. #INDSP