Receptionist - of primary care - office

In an environment of continuous quality improvement, the Registration Receptionist is responsible for maintaining a positive office image, communicating patient and office needs by answering the phone, scheduling appointments, daily patient charges such as copays and payments made, and maintaining files and supportive services to the overall efficient functioning of the medical practice. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Job Functions:

• Receives and directs phone calls to appropriate person and serves as the receptionist for the department by responding in a helpful way to all inquiries, answering telephone by following Hospital telephone etiquette guidelines, taking phone messages are documented accurate and complete, and screening call to determine the urgency and nature of the call and either refers calls to the appropriate staff/manager or takes a message and maintaining office records and logs as directed by supervisor.
• Demonstrates appropriate use of AIDET when registering patients.
• Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration.
• Verifies insurance eligibility and benefits on each patient.
• Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.
• Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.
• Operates a variety of office equipment effectively.
• Assumes all other duties and responsibilities as necessary.

Minimum Education/Experience Required:

• High School Diploma, GED, or equivalent required.
• Minimum of 1-year relevant experience required.
• In lieu of experience, Associates Degree may be considered based on relevancy of experience.
• Minimum of 2 years of experience in a medical practice environment preferred.

Special Knowledge, Skills, Training:

• Ability to perform clerical tasks, including ability to follow directions.
• Demonstrated proficiency in Microsoft Office Applications and computer skills.
• Excellent verbal, and written communication skills.
• Ability to get along well with a variety of personalities and individuals.

Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at

Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at [email protected].

• Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.