IT Infrastructure Manager

Our client, a manufacturer and distributor of medical equipment, is seeking an IT Infrastructure Manager.

The individual will be responsible for all the infrastructure and end user support services. Duties will include, but are not limited to maintain all technical aspects of Infrastructure services in the region, ensuring Infrastructure services remain operational and within given SLA’s, manage technical Infrastructure and end user support staff in the region, and ensure alignment of all services with global standards.

The individual will have a good all-round technical understanding of technical infrastructure, understanding and analysis of the technical inter-dependencies of components (hardware and software) in an IT environment.

Responsibilities

• Define, review, update, with the help of the Business Process Owners/Architects, the Service Level Objectives (SLOs) for business applications used across the region.
• Coordinate the implementation of changes related to the systems/applications used.
• Be responsible for all infrastructure site service and end user computing standards and teams in the region.
• Design and implement Windows-based server systems, including installation, configuration, and administration.
• Deploy, configure, and manage virtualization technologies using VMware, including vSphere, vCenter, and VMware Horizon.
• Manage and maintain Windows Active Directory, including domain controllers, DNS, DHCP, and Group Policies.
• Ensure the stability, security, and performance of Windows servers, virtualization platforms, and related infrastructure components.
• Troubleshoot and resolve complex technical issues related to Windows servers, virtual machines, and virtualization platforms.
• Collaborate with the network team to integrate Windows servers and virtual machines into the overall network infrastructure.
• Perform capacity planning and resource optimization for Windows servers and virtual machines.
• Monitor system health, performance, backup and security, and take appropriate actions to maintain optimal operation.
• Participate in the planning, execution, and documentation of system upgrades and migrations.
• Work closely with project managers and stakeholders to ensure timely and successful project delivery.
• Provide technical guidance and support to other team members, including system administrators and support staff.
• Stay up to date with the latest trends and advancements in Windows server, virtualization, and cloud technologies.
• Contribute to the development and implementation of IT policies, procedures, and best practices.
• Collaborate with vendors and third-party providers to evaluate and implement new technologies or solutions.
• Perform regular system backups, disaster recovery planning, and testing.
• Assist in the evaluation and selection of hardware, software, and tools for the IT infrastructure
• Complete all required training applicable to assigned position.
• Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

Qualifications

• Bachelor's degree in Computer Science or Information Technology preferred or a related field (or equivalent experience).
• Five to seven years relatable experience within the infrastructure and end user support activities.
• Sound knowledge in ITIL processes and standard best practices.
• Strong experience as a Wintel Engineer, with expertise in designing, implementing, and maintaining Windows server systems.
• Proficiency in virtualization technologies, particularly VMware vSphere and vCenter.
• Solid understanding of Azure cloud services, including Azure VMs, Azure Active Directory, and Azure networking.
• In-depth knowledge of Active Directory, DNS, DHCP, Group Policies, and other Windows infrastructure components.
• Strong troubleshooting skills to diagnose and resolve complex technical issues.
• Familiarity with project management methodologies and experience in managing IT projects.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional international team.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or Azure certifications are a plus.
• Strong ability to prioritize, plan, and organize tasks.
• Ability to work under minimal supervision.
• Ability to assess priorities and work well under pressure in a fast-paced environment.

Location: Elyria OH
Salary: $135K