Front Office and Customer Service Representative
- Greet clients, visitors, and staff in a friendly and professional manner as they arrive at the clinic.
- Answer phone calls, respond to emails, and handle inquiries from clients, family members, and referral sources regarding our services and programs.
- Schedule appointments for clients and coordinate with clinical staff to ensure timely and efficient scheduling.
- Collect and verify client demographic and insurance information during the intake process.
- Conduct initial screenings of clients to determine their treatment needs and assist with completing intake paperwork.
- Collaborate with clinical staff to coordinate client admissions, including obtaining necessary authorizations and verifying insurance coverage.
- Maintain accurate and up-to-date client records in the electronic health record system, ensuring compliance with HIPAA regulations.
- Manage the clinic's administrative tasks, including sorting mail, ordering supplies, and maintaining a clean and organized reception area.
- Provide administrative support to clinical staff, including scheduling meetings, preparing documents, and assisting with special projects as needed.
- High school diploma or equivalent
- CDCA requiered.
- Intake experience >1-2 years requiered
- Previous experience in a front office or administrative role, preferably in a healthcare or behavioral health setting.
- Strong customer service skills and the ability to interact with clients, staff, and visitors in a professional and courteous manner.
- Excellent communication skills, both verbal and written, with attention to detail.
- Proficiency in computer skills, including Microsoft Office applications and electronic health record systems.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Knowledge of HIPAA regulations and experience maintaining confidentiality of client information.
- Empathy, patience, and a genuine desire to help individuals seeking behavioral health services.
- Flexibility to adapt to changing priorities and handle challenging situations with professionalism and composure.
- Commitment to maintaining a positive and supportive work environment that values teamwork and collaboration.
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