Customer Service Representative

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Troy, OH . Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay : $18/hr

Hours : 8am-5pm Monday-Friday

This position is ONSITE in Troy, OH , must be able to commute to Troy, OH

Why you should apply to be a Dealer Analyst

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment

What does a Dealer Analyst do?

• Answer incoming phone calls in order to: assist dealerships with order entry automotive parts questions.
• Actively listen to our representatives and their needs
• Be able to effectively communicate in an articulate, empathetic, and professional tone.
• Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process
• Make outbound calls to resolve issues.
• Research parts problems
• Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues
• Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone in order to provide the best possible customer experience

Requirements:

• Ability to stand (and walk) throughout entire shift
• Remain stationary for long periods of time and complete repetitive motions
• Operate office equipment
• Maintain a professional business casual appearance and work space.
• Attention to detail, quality minded
• Team oriented attitude
• Ability to understand verbal and written directions in English
• Ability to work Saturday overtime as workload demands

Education/Experience:
High School or GED Equivalent (required)
2 years of experience (preferred)
Skills:
Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel. 2 years of experience (preferred

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.