Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Artha Hotels, INC. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Job reference: 000427
Salary: $15.00 per hour
Department: Rooms & Guest Services Operations
Location: City Express by Marriott (76043 Sidney Place, Yulee, FL 32097)
Division: Artha Hotels, Inc.
Hours Per Week: 40 Front Desk Agent

Are you ready to grow your hospitality career with a hotel transitioning to City Express by Marriott in October 2025? We are seeking professional, dependable, and service-oriented Front Desk Associates who take pride in delivering exceptional guest experiences. You’ll be the first point of contact for our guests, ensuring each stay is seamless, welcoming, and reflects our elevated brand standards.

What You’ll Do:

Greet and check in/out guests with courtesy and professionalism
Handle room reservations, modifications, cancellations, and special requests
Secure and process payments, verify billing accuracy, and manage folios/invoices
Provide guests with hotel information, directions, and local recommendations
Respond promptly and professionally to guest concerns
Ensure smooth shift transitions and follow up on outstanding requests
Answer multi-line phones with proper etiquette
Support brand quality, cleanliness, and safety standards
About You:

Friendly, positive attitude with a passion for guest service
Associate degree preferred
2+ years of hotel and front desk experience required
Strong communication and multitasking skills
Reliable, flexible, and available to work days, evenings, weekends, and holidays
Prior hotel front desk experience preferred, but not required
Ability to stand for extended periods and maintain a polished, professional appearance
Team player who thrives in a fast-paced environment
About Us:

Artha Hotels is a successful hospitality management company that manages hotels in Yulee, Florida. With over years of experience, they have grown into a conglomerate of hotels that work closely with all phases of operations and development to ensure higher levels of guest satisfaction and product quality.

What We Offer:

Competitive salary depending on experience
Performance bonus potential
PTO and long-term growth opportunity
Direct access to ownership and autonomy to make decisions

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.

This company is an equal opportunity employer.

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