Licensed Family Service Advisor

Job Description

Job Description

NorthStar Memorial Group is seeking a dynamic, licensed Salesperson at Sunset Memorial Park in N. Olmsted, OH. Our sales teams redefine the way families honor their loved ones, through trusted advisory. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.

The Licensed Family Service Advisor is responsible for generating pre-need sales for locations in assigned market areas including cemetery property, cemetery merchandise, cemetery services, and prearranged funerals as well as assisting with at-need families.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their pre-planning decisions
• Excels in his/her ability to set an appointment, give a pre-planning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly, and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world-class customer service, a positive attitude, and a willingness to do “Whatever it takes”

Requirements and Qualifications

• High School Diploma
• Valid driver’s license and a satisfactory driving record
• Must have reliable transportation
• Current Funeral Director License
• Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry.

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We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.