Retail Sales Worker Lead

The Retail Sales Worker Lead at Lorain Correctional Institution coordinates store operations and supports the in2work and Rise Up programs. This role involves supervising and training incarcerated individuals approved for these programs. Responsibilities include assigning daily tasks, ensuring service readiness, and maintaining professional standards even in the absence of management.

Benefits: Full Health Benefits, 401k*, Vacation/PTO, Holiday Pay, College Tuition Assistance, & MORE!
Starting Pay: $21/hour

Job Responsibilities

• Perform all duties of retail Sales Associate and General Utility Workers.
• Hold pre-shift meetings to communicate tasks, safety updates, and other relevant information.
• Teach and test students enrolled in the in2work and Rise Up programs.
• Provide training for program participants and staff in customer service and role expectations.
• Act as a concierge by being knowledgeable about the facility and offerings.
• Ensure smooth operations and handle customer issues professionally.
• Maintain inventory and report shortages or out-of-stock items.
• Order supplies and merchandise in proper quantities.
• Ensure store cleanliness and maintain a positive atmosphere.
• Compile and manage daily cash and sales reports using Excel and POS systems.
• Lead nightly closeouts and perform cashier audits as needed.
• Assist management with scheduling, hiring, and assigning tasks.
• Coordinate and submit payroll with accuracy and timeliness.
• Conduct safety inspections and submit required reports.

Qualifications

• Previous retail experience preferred.
• Level 2 ServSafe certification (must be obtained within 90 days if not already certified).
• ServSafe Instructor/Proctor certification (must be obtained within 90 days if not already certified).
• Strong math skills for sales and audit processes.
• Minimum legal age to handle alcohol, with proper certification if applicable.
• Flexible availability including weekends and holidays.
• Fluent in spoken and written native language.
• Proficient in Microsoft Office and POS systems.
• Ability to operate standard office and retail equipment.
• Professional appearance and conduct at all times.

Physical & Work Environment Requirements:
• Requires lifting, bending, pushing, pulling, and extended periods of standing or walking.
• Regularly lifts items up to 50 lbs.
• May require use of uniforms and Personal Protective Equipment (PPE).

Education