INCOME MAINTENANCE CASEWORKER II DEPARTMENT OF SOCIAL SERVICES (1)

Requirements

Job Description

Comments From This Job Announcement

Summary:
The purpose of this position is to determine/redetermine eligibility for Income Maintenance programs such as: Medicaid, Special Assistance, Food and Nutrition Services and Child Daycare Services. Employees must explain program requirements and options and advise or refer clients to other program services as appropriate, and related work as apparent or assigned. Work is performed and supervised under Income Maintenance Supervisor II. The normal work schedule includes Monday-Friday 8:00AM-5:00PM.


Essential Functions and Responsibilities include:
Completes intake, processing, and review for one of the Income Maintenance Programs which includes but not limited to obtaining all pertinent data concerning the clients family composition, financial, employment and health status, processing a clients application through the verification of all information obtained during intake, and completing redetermination or review of the clients case on a periodic basis, in order to reverify the clients eligibility for continued participation in an Income Maintenance Program.


Provide information to clients with varying levels of understanding on program requirements.


Work directly or indirectly with the client, clients' family or representative to gather and verify any information necessary to determine clients' eligibility for the program(s).


The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.


Education & Experience:
Graduation from high school or GED and 2 years of clerical, human services casework experience, customer service and/or public contact experience. Experience should include any of the following: negotiating, interviewing, connecting individuals to resources, meeting deadlines, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduated with an associates or bachelors degree and 1 year of clerical, human services casework experience, customer service and/or public contact experience. Experience should include any of the following: negotiating, interviewing, connecting individuals to resources, meeting deadlines,


explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical or legal tasks.


Knowledge, Skills, and Abilities:
Thorough knowledge of income maintenance program assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. Excellent mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies, and procedure of varying complexity. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures. Ability to perform caseworker functions within structured timeframes.


Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


This work requires the the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices).


License & Certifications:
None


Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.


Additional information:
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


This position is a part of the Cleveland County Public Health Center which is considered a Health and Human Services Department. By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary.

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$20.65/HR. - $26.84/HR. **COMPENSATION WILL BE BASED ON EXPERIENCE**

Salary Range

[email protected]

Contact Email

FULL-TIME

Job Type

DEPARTMENT OF SOCIAL SERVICES

Job Category

03/16/2026

Posted

03/25/2026

Deadline