Coach - online

Job Number: JR103312

Remote Type: Fully On-Campus

Job Title
Student Success Coach - Miami Online

Department
Regional Learning Assistance

Worker Type
Temporary (Fixed Term)

Pay Type
Salary

Benefit Eligible
Yes

Job Description Summary

The Student Success Coach - Miami Online serves as the first point of student support and success for online students. Working closely with Miami Online and reporting to the Regional Director of the Tutoring & Learning Center, this individual will serve as a dedicated success coach for online learners-proactively reaching out, removing barriers, and ensuring students feel supported from admission through graduation. The coach will also cultivate strong cross-campus relationships to streamline access to student support services and contribute to developing an inclusive and vibrant online learning community that positions Miami as a leader in online student experience and success.

Job Description

• Conduct proactive outreach to online students through various mediums to build high-quality connections, a sense of belonging, and identify potential barriers; assist with online orientation.
• Serve as the "First Stop" of online student support, providing key mentorship and guidance to online students in finding additional resources, answering routine questions, and providing extra support as needed.
• Maintain records and triage more complex cases to appropriate offices; follow up on critical issues to ensure resolution and continued student engagement.
• Build key partnerships with various campus offices, including advising, One Stop, counseling, and career services. Develop and maintain a digital hub or resource library tailored to online students, centralizing access to academic, technical, and wellness support.
• Develop and maintain reports to track, communicate, and measure online retention efforts.
• Collaborate with campus partners to engage colleges, community, and employers in educational programming and outreach events to advance online student opportunities for engagement and professional/personal development.
• Analyze the Miami Online distance education faculty and student experiences, always seeking to impact student success.
• Demonstrate commitment to a personal and professional growth mindset by engaging in the continuous investigation of emerging technologies, pedagogies, and leadership best practices through educational opportunities; professional publications or presentations; advancing personal networks; participating in professional organizations.
• Perform other duties as required or assigned.

Minimum Qualifications:

Bachelor's degree; Two years of experience working in a student support capacity, such as advising, academic coaching, tutoring or instruction, or first-year experience programming. Experience gained during a related graduate program can apply (graduate experience is prorated; 1 semester of an assistantship is equivalent to 2.25 months of full-time experience).

Consideration may be given to applicants with experience working with fully online students. Master's in college student development or a related field of study. Experience working with a variety of student types, including non-traditional students, first-generation college students, graduate students, and more. Knowledge of BannerWeb, Student Workday, EAB/Navigate, and/or Canvas. Excellent interpersonal communication and digital relationship-building skills. Ability to work both independently and collaboratively.

Additional Position Information (if applicable)

Required Application Documents
Cover letter and resume

Special Instructions (if applicable)
Inquiries may be directed to Tori Myles at [email protected] . Review of applications will begin two weeks after posting

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560.

Clery Act
As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: , which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.