Tow Truck Dispatcher

Summary:

The Tow Truck Dispatcher is responsible for ensuring the legality of automobile purchases as well as expediting the swift relocation of the purchased vehicle to a corresponding Metalico location through the dispatch of Metalico tow trucks. The Tow Truck Dispatcher will also provide customers with information regarding pricing and working hours as well as backup the Scale Operator with daily functions. While the main focus is on the Cash 4 Cars Program, this position will still be responsible for operations on the scale when needed. This position is customer-focused and past-paced.

Benefits:

• Life Insurance $25,000 (100% employer paid).
• Medical & Dental (70% employer paid).
• 401(k) – up to 2.5% employer match.
• Employee Referral $1,000.
• 8.5 Paid Holidays.
• Paid Vacation, plus 5 Sick Days.
• Vision Insurance (Out of Pocket).
• Flexible Spending Account (Out of Pocket).
• Aflac Services (Out of Pocket).
• Safety Toe Boot & Safety Glasses Reimbursement annually.

Essential Job Functions:

• Answer incoming calls and emails pertaining to daily business to the best of your ability
• Forward calls to management when necessary
• Purchase vehicles from established methods and schedule pickup through our shared spreadsheet
• Log all dispatching information into the established spreadsheet
• Use computer systems (ERP) to complete daily tasks when backing up the scale
  • Scaling trucks/customers in and out
  • Create documents for outbound shipments
  • Collect inspection ticket information and input data
  • Look up pricing to give prices over the phone
• Count/order cash when necessary
• Communicate with employees in the yard over incoming/outgoing material and customers
• Identify incoming and outgoing material when necessary
• Guide drivers to offload material at the appropriate location in the yard
• Answer supervisor/customer questions via email and phone
• Ensure a timely pickup for customers is consistently achieved

Qualifications:

• High School Diploma or GED is preferred
• Customer Service Experience
• Positive attitude, polite
• Dispatching experience is preferred
• Willing to inspect material outside
• Great communication, time management, and organizational skills
• Physical Demands: Lifting scrap material, standing for periods of time, sitting for periods of time, etc.
• General knowledge of using an ERP system is preferred
• Have proficient computer skills that include the use of software systems, Microsoft Excel, Word, etc.
• Work well under pressure

Work Hours:

• Monday through Friday, 40+ hour work week, Saturdays, and overtime required as needed.

Metalico is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Metalico is a leading full-service, broadly diversified scrap metal recycler, principally operating in the Northeastern United States. Our scrap operations source, buy, process, and sell four distinct groups of commodity metals for use in the manufacture of new products: +We recycle scrap steel and iron, which is sold primarily to domestic mills and foundries. +We recycle non-ferrous metals, principally aluminum, copper, lead, and nickel-based steel and high temperature alloys. These products are sold to domestic manufacturers and, to a lesser extent, to the export markets. +We buy catalytic converters and recover platinum, palladium, and rhodium, known as Platinum Group Metals (PGM's). These precious metals are typically refined and reused by industry in emissions control devices. Metalico today employs 600 people in 27 operating locations across 6 states. Metalico is headquartered in Cranford, New Jersey.