Help Desk Analyst
Job Description
Job Description
We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.
Responsibilities:
• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.
• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.
• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.
• Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.
• Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.
• Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.
• Participate in initial training and complete required access setup during the designated onboarding schedule.
• Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.
• Experience supporting users in a help desk, desktop support, or service desk environment.• Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and user support.
• Familiarity with Active Directory for basic account and access-related support tasks.
• Ability to diagnose common technical issues and apply structured troubleshooting methods.
• Experience creating and managing service desk tickets with clear and accurate documentation.
• Strong communication skills with the ability to support field technicians and end users professionally.
• Availability to complete initial daytime training Monday through Friday and transition to a Monday through Thursday schedule.
• Ability to work effectively in a Long-term Contract role with consistent attention to detail and follow-through.
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