Operations Manager

Job Title: Operations Manager

Location: Toledo, OH

Job Type: Full-Time | Exempt

Industry: Healthcare / Emergency Medical Services

Pay: $55,000 - $65,000 based on experience

Benefits: This position is eligible for medical, dental, vision, 401(k), and PTO.

About Our Client:

Addison Group is partnering with a trusted and growing healthcare services provider to hire an Operations Manager for their field-based emergency services team. This individual will play a critical leadership role by managing daily operations, supervising field staff, and supporting organizational growth. Our client offers a collaborative environment with opportunities for professional development and a strong mission-driven culture.

Job Description:

The Operations Manager will be responsible for leading day-to-day activities across a regional EMS operation, including oversight of EMT staff, scheduling, staffing logistics, and compliance. This is a hands-on role that requires a combination of operational expertise, team leadership, and excellent communication. The ideal candidate has experience in emergency medical services and is ready to step into an impactful leadership role.

Key Responsibilities:

• Supervise daily operations and manage a team of 10–12 EMTs
• Oversee staff scheduling and ensure adequate shift coverage
• Collaborate with healthcare facilities and internal teams to ensure smooth coordination
• Lead hiring, onboarding, training, and performance oversight for field staff
• Review operational processes and recommend improvements
• Ensure compliance with policies, procedures, and applicable healthcare regulations
• Maintain operational readiness by inspecting vehicles, stations, and equipment
• Submit payroll and service reports in a timely manner
• Monitor and enhance dispatch and response performance metrics
• Participate in leadership meetings and remain accessible for operational needs

Qualifications:

• EMT, Paramedic, or clinical background strongly preferred
• Prior leadership experience in healthcare, hospitality, retail, or service-based industries
• Strong interpersonal and decision-making skills
• Comfortable working in a fast-paced, field-based environment
• Ability to lift and move up to 250 lbs as needed
• Entrepreneurial mindset with a passion for team development and operational efficiency

Perks

• Health, Dental, and Vision Insurance
• PTO
• 401K matching
• Life Insurance
• Tuition reimbursement

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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