Project Coordinator

Job Description

Job Description

SUMMARY:

The Onsite Service Project Coordinator is responsible for planning, coordinating, and overseeing field service activities at assigned customer locations or regional sites. This role serves as the primary liaison between customer project managers, internal service teams, field service managers, and other stakeholders to ensure project alignment, efficient execution, and customer satisfaction. The coordinator develops and manages service project plans, monitors site readiness, coordinates technicians and resources, and provides status updates to leadership while ensuring compliance with safety and documentation standards.

ROLES AND RESPONSIBILITIES:

• Lead and oversee field service activities at customer sites to ensure alignment with project schedules, technical requirements, and safety standards.
• Serve as the main point of contact between customer project teams, internal service teams, and field service managers to ensure effective communication and task ownership.
• Develop and execute service project plans by translating customer requirements into actionable tasks, timelines, and resource plans.
• Coordinate technician scheduling and deployment in collaboration with field service managers and coordinators based on site readiness and issue priority.
• Monitor and validate site readiness prior to technician deployment, including equipment availability, installation access, and subcontractor scheduling.
• Ensure accurate completion and compliance of documentation including service reports, punch lists, quality documentation, and job completion evaluations.
• Conduct pre-job reviews and post-job closeouts to verify readiness, documentation accuracy, and successful project completion.
• Coordinate logistics for parts, tools, and resources required for field service activities.
• Act as the escalation point for field issues and collaborate with engineering, quality, and service teams to resolve technical or operational challenges.
• Ensure adherence to company and customer safety policies and support technicians with site-specific safety requirements.
• Provide regular project status updates to internal stakeholders and customer representatives, highlighting progress, risks, and corrective actions.
• Coordinate onsite training sessions for customer teams when required with support from technicians or product specialists.
• Participate in job completion evaluations to ensure project scope fulfillment and customer satisfaction.
• Share site-level insights and lessons learned with leadership to support process improvement and service efficiency.
• Travel extensively within assigned regions to support onsite project coordination and service operations.

REQUIRED SKILLS:

• Strong project coordination and organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and stakeholder management skills.
• Ability to interpret project plans, schedules, and technical instructions.
• Problem-solving ability to manage field challenges and resolve operational issues efficiently.
• Experience working with ERP, CRM, or similar business systems.
• Advanced proficiency in Microsoft Word and Excel.
• Strong time management and prioritization skills with the ability to work under tight deadlines.
• Ability to work independently with minimal supervision while maintaining a high level of accountability.
• Knowledge of field service operations, technical service coordination, and site-level project execution.
• Demonstrated ability to overcome obstacles and meet demanding customer expectations.

EDUCATION:

• High School Diploma or GED required.
• Post-secondary education or certification in a technical, engineering, or business-related field preferred.
• Project management training or certification is considered an advantage.