Senior Manager, S&OP

Position Summary:

The Senior Manager, Sales & Operations Planning (S&OP) supports the design, execution, and continuous improvement of the company’s S&OP process. This role is accountable for driving planning discipline, improving data quality, and enabling cross-functional alignment across Demand, Supply, and Finance. Operating in a developing S&OP maturity environment, the Senior Manager focuses on translating strategy into an integrated operating plan, preparing decision-ready insights, and ensuring follow-through on agreed actions.

Position Responsibilities:

S&OP Process Design & Ownership:

• Execute and continuously improve the S&OP cadence, including Demand Review, Supply Review, and Executive S&OP preparation
• Maintain planning calendars, standard work, inputs/outputs, and process documentation
• Support the development of a single, integrated operating plan aligned to financial targets
• Ensure effective handoffs between Demand Planning and Supply Planning

Governance & Decision Enablement:

• Support S&OP governance through issue identification, scenario development, and escalation preparation
• Develop executive-ready materials highlighting tradeoffs, risks, constraints, and recommendations
• Track decisions and ensure alignment of functional plans to approved outcomes

Team Leadership & Capability Building:

• Lead, coach, and develop Demand and/or Supply Planners (directly or through matrix leadership)
• Reinforce role clarity and accountability across planning functions
• Drive adoption of standard work, planning tools, and best practices
• Support performance management and capability development within the planning team

Data, Tools & Analytics:

• Drive improvements in forecast quality, master data, assumptions, and planning inputs
• Partner with IT and system owners to support configuration, stabilization, and effective use of planning tools
• Maintain KPIs, dashboards, and reporting to monitor S&OP effectiveness
• Ensure consistent use of scenarios, assumptions, and metrics across planning cycles

Cross-Functional Alignment & Change Management:

• Partner with Commercial, Operations, Finance, and Supply Chain leaders to drive alignment
• Educate stakeholders on S&OP objectives, roles, and expectations
• Act as a facilitator to resolve conflicts and enable fact-based decision-making
• Support change management by reinforcing process discipline and accountability

Key Metrics:

• Forecast accuracy and bias (demand)
• Service level, inventory health, and supply stability (Supply)
• Alignment of operational plans to financial targets
• Decision timeliness and execution follow-through

Position Requirements:

• Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field required
• Master’s degree (MBA or related discipline) preferred
• Minimum of 5+ years of progressive experience in S&OP, supply chain, demand planning, or operations
• Proven ability to lead teams and drive cross-functional programs with a strong track record of execution
• Strong facilitation, executive communication, and cross-functional influencing skills within a globally decentralized organization
• Demonstrated bias for action with the ability to make informed decisions quickly and move work forward with urgency
• Ability to balance structure with pragmatism and bridge theoretical concepts with practical application
• Strong analytical mindset, including scenario planning and trade-off analysis
• Capability to align with diverse stakeholders and challenge the status quo to advance solutions
• Fluency in English required; fluency in Spanish and/or Chinese a plus
• Ability to travel at least 20% of the time