Senior specialist

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Training: Will take place for the first 2-3 weeks and will require 4 days in office

Hours: Monday-Friday 8:00am-5:00pm

Job Status: Full-Time

Mobile: 2 days in office and 3 days WFH

ABOUT THE JOB (JOB BRIEF)

The Mutual Funds Receipts & Distributions Senior Specialist helps manage the movement of mutual fund investments in, out, and between accounts at Key Bank. These accounts are part of Key Private Bank and Investment Advisory services.

This job includes:

• Receiving mutual fund assets: Take action when new accounts are opened, making sure Mutual Fund assets are accurately receipted into trust accounts.

• Sending out mutual fund assets: Take action to send out Mutual Fund assets to contra firms and update the account records accordingly.

• Handling transfers between accounts: Take action to move Mutual Fund assets between trust accounts.

• Tracking and adjusting investment details: Ensure transactions and cost basis are recorded accurately for tax purposes.

• Communicating with other teams : Work closely with other operational teams and Line of Business partners on the status of incoming, outgoing, and internal transfers.

You will need to have or develop an understanding of how mutual funds work and follow instructions from trust officers and analysts to make sure everything is done correctly and on time.

PRIMARY JOB FUNCTIONS

• Review and Organize Incoming Assets Examine financial documentation to identify mutual funds involved in the transfer and assess their value. Ensure all instructions are complete and determine the most effective method for asset transfer.

• Process Outgoing Transfers Execute instructions from internal teams to transfer mutual fund assets to other accounts. Utilize automated systems when available and perform manual updates to records as necessary.

• Fix Issues and Communicate Clearly Investigate and address discrepancies such as rejected transactions or account balance variances. Coordinate with relevant parties to resolve issues and recommend corrective actions.

• Process Different Types of Transactions Perform tasks including asset receipt, distribution processing, inter-account transfers, tax record updates, gift processing, and cost basis adjustments in accordance with established company procedures, regulations and timelines.

• Prepare Professional Communications Communicate clearly and professionally with coworkers and outside companies, whether by email or phone.

• Build Relationships Get to know the other companies and people involved in these transactions.

• Stay Organized and Meet Deadlines Prioritize tasks based on urgency and importance, and make sure everything is done accurately and on time.

• Help Improve the Process Join team projects to make things more efficient, suggest improvements, and help update written procedures.

• Check Others' Work Review coworkers' files to ensure quality and accuracy.

• Test System Updates Participate in testing new operational features before they're officially released.

REQUIRED QUALIFICATIONS

• Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.

• Experience working in an operations environment.

• Strong attention to detail and commitment to accuracy.

• Self-motivated with the ability to work independently and manage tasks with minimal supervision.

• Demonstrated success in collaborative, team-oriented environments.

• Proven ability to identify and resolve problems effectively.

• Excellent organizational and time management skills.

• Skilled in managing multiple priorities and meeting deadlines in a fast-paced setting.

• Quick learner with the ability to grasp complex processes and systems.

• Strong peer leadership and mentoring capabilities.

• Consistent demonstration of Key's core values in daily work.

PREFERRED QUALIFICATIONS

• Knowledge of Key systems: Global Plus, Global Office, Fidelity Wealthscape

• Four-year degree in Business or Finance

• Experience in Mutual Fund Operations

• Experience in Trust Operations

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21 to $23.50 per hour depending on location and job-related factors such as level of experience.

Please click here ( Benefit\ Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/19/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.