Mist Resident Engineer

Description

Job Description:

As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

This role requires you to work on site at the customer's office in Columbus, OH.

Role Responsibilities:

• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.

• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.

• To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.

• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.

• To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution

• To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer

• To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried

• To train the Customer’s design, implementation, and support personnel to configure and operate the HPE/HPE/Juniper Networks products

• To assist the Customer in developing Network Operating and Equipment Operating Procedures

• Support the production environment of HPE/HPE/Juniper products within the Customer infrastructure

• Support ongoing efforts in defining best practice policies for HPE/HPE/Juniper product applications used by Customer HPE/HPE/Juniper Business Use Only

• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

• The RE will be expected to develop secondary skills in other products in the HPE/HPE/Juniper product portfolio.

Skills

juniper mist, Network engineering, wireless access points, Junos OS, Junos CLI, JNCIS, JNCIP

Top Skills Details

juniper mist,Network engineering,wireless access points

Additional Skills & Qualifications

Required Qualifications:

• Minimum 5 years of design, implementation, and operational experience in large-scale IP networks.

• JUNOS CLI experience.

• Must have large-scale experience with QFX, EX, switching and routing.

• Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience.

• Experience with core routing BGP (eBGP and iBGP) and OSPF protocols.

• Mist Wireless assurance experience.

• Experience with HPE/HPE/Juniper EZ-LAG.

in automation with Ansible, YAML, and HPE/HPE/Juniper PyEZ

• Experience writing automation scripts in Python.

• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.

• Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences.

• Ability to refine and translate complex requirements and execute best practice solutions.

• Assisted with major network upgrades, maintenance windows, and changes in the customer network.

• Strong customer interface and presentation skills.

• Other tasks and duties as needed to support the customer and/or business

• Technical Certifications: JNCIS MistAI,Wireless, JNCIP‑MistAI

o Ensure certifications are supported by demonstrable hands-on, practical operational experience with Mist access points (APs), Marvis AI, edge devices, and the Mist web-based UI, reflecting real-world deployment, configuration, and troubleshooting capabilities.

• JNCIS, JNCIP, JNCIE, JNCIS‑MistAI‑Wired, CCNP, and CCIE a strong plus.

Experience and expertise in providing or assisting with the following:

• The preparation of HPE/HPE/Juniper equipment configurations and validation of configurations for new installations, changes within the network, software upgrades etc.

• Development and maintenance of fault diagnosis procedures to support effective fault resolution

• Development and maintenance of network operational support procedures related to the HP

Experience Level

Intermediate Level

This is a Contract position based out of Columbus, OH.

The pay range for this position is $75.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,OH.

This position is anticipated to close on May 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.