Server

Job Description

Job Description

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas

A Key Business Area is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

Greets guests immediately upon arrival and acknowledges them at departure

Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs

Suggestively sells and achieves guest check average targets

Accurately enters orders on point-of-sale system

Prepares beverage orders as well as some appetizers, salads, and desserts

Checks prepared orders for completeness and presentation

Delivers food and beverage orders timely and in accordance with standards

Attends to guest during the entire dining experience in a prompt and courteous manner

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Uses proper telephone etiquette; assists with to go orders

Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure

Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Willingly assists others without being asked

Maintains cleanliness and organization of dining room and service area

Completes all required side-work, including deep cleaning assignments

Provides prompt and courteous service and is cordial to all team members and guests

Adheres to Dennys Brand Standards and internal policies and procedures

Essential Functions

Ability to lift and carry supplies and equipment up to 30 lbs.

Ability to raise a tray weighing up to 25 lbs. to shoulder height

Able to bend, stoop, reach, wipe, lift, and grab

Must have sufficient mobility to move and operate in work area

Must be able to stand and walk throughout a 4-to-8-hour shift

Must be able to hear well in a loud environment to respond to employee and guest needs

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to observe and differentiate between monetary denominations

Must be able to serve all Dennys menu products

Must be able to operate point of sale system

Must be able to work around potentially hazardous chemicals

Position Qualifications

Must be able to communicate effectively in English both orally and in writing

Must be able to pass all required tests and training requirements for the position

Must be able to work in a team environment

Meets Dennys uniform and grooming standards and maintains them throughout the shift

Must be able to work a flexible schedule, including holidays, nights and weekends

Possesses excellent guest service skills

Possesses basic math skills (add, subtract, multiply and divide)

Must be dependable and able to learn basic tasks and follow instructions

Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

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