Technical Writer/Content Design Senior Associate

Job Description

Join our team and make a significant impact through innovative content design and technical writing, driving customer confidence and satisfaction. Help shape user experiences across our products and services in Engineering Services & Platforms.

As a Technical Writer/Content Design Senior Associate in Engineering Services & Platforms, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in technical writing and content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities

• Design and develop comprehensive product documentation, including conceptual overviews and step-by-step user guides.

• Implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.

• Collaborate with cross-functional teams including Product Managers and Engineering teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.

• Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.

• Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.

• Adopt brand voice and style to produce clear, concise, and engaging content that communicates complex concepts effectively.

• Champion user-centers documentation by systematically gathering, analyzing and implementing customer feedback to continuously improve content effectiveness.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in technical writing, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills

• Experience writing and editing on screen content and user guides.
• Experience with content as code and Markdown.
• Adaptability and resilience in fast-moving environments with the ability to manage multiple documentation priorities.
• Strong customer advocacy mindset with the ability to anticipate developer needs, identify gaps, and champion documentation improvements that directly address user pain points.

 

 

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.