Account Representative

Account Representative

The Account Representative position is a highly competitive field sales role. Account Representatives develop successful strategies to source and qualify new accounts and work with existing accounts to execute productive blood drives to meet monthly territory blood collection needs. This position is critical to ensuring a stable public blood supply.

Responsibilities include:

• Meets and exceeds monthly collection goals and booking targets with an emphasis on accuracy, productivity, cost-effectiveness, blood inventory needs, efficient operations, and customer service
• Actively prospects and networks to continually add new, productive blood drive opportunities
• Identifies and evaluates the key motivators within each organization to elicit the commitment and follow through needed to ensure optimal participation at blood drives
• Manages blood drive details and outcomes by scheduling resources; ensuring appropriateness of blood drive site; communicating internally all details regarding the blood drive; coordinating with organization logistics and needs for the blood drive; forecasting production of the drive; clearly defining expectations of the group; providing tools, timelines, and training to the group; scheduling communication touch points; and managing successful outcomes
• Appraises existing accounts to identify opportunity for improvement, creates a strategy, and pursues a conversation with account leadership
• On-site recruits as needed or required; may include evening or weekend hours
• Develops and maintains relationships with account points of contact, account leaders and key accounts
• Works with marketing/communications to identify blood drive strategies and prepares content needed to support defined strategies
• Works collaboratively with other departments as needed to ensure successful blood drives and provides excellent internal customer service
• Keeps account records up to date which includes titles and contact information for key points of contact
• Identifies, documents, and provides feedback on issues regarding customer needs/requirements, customer issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, and similar information.
• All other duties as assigned
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications include:

• Bachelor's Degree preferred
• Associate's Degree with relevant sales and/or event management experience considered preferred
• 1-3 years of direct business to business sales experience preferred
• Proven track record of sales success
• Thrives in a self-motivated and self-directed work environment
• Must have excellent analytical, planning, strategic and decision-making skills
• Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills
• Demonstrates poise and willingness to confidently engage and interact with a wide variety of audiences
• Must possess excellent time management and organization skills, and able to manage detailed information
• Skilled in persuasive communication, being able to be direct in a respectful manner
• Excellent ability to communicate, encompassing written, verbal, and presentation skills
• Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively
• A current valid driver's license and good driving record required