Dental Front Desk Patient Coordinator / Dental Receptionist

Job Description

Job Description

Nemcik and Beers Family Dentistry | Full-Time

At Nemcik and Beers Family Dentistry, part of Seva Dental Team, the front desk is not just a desk. It is mission control.

We are looking for a full-time Dental Front Desk Patient Coordinator / Dental Receptionist to help keep our busy Dublin dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.

This role is a great fit for someone with dental front office experience who is organized, warm, fast on a computer, comfortable with dental insurance, and able to juggle scheduling, patient communication, insurance verification, payments, and follow-up with a steady hand.

The patient experience starts before a patient ever sits in the chair. As our Patient Relations Coordinator, you are often the first voice patients hear, the first face they see, and the person who helps them understand their appointments, insurance, financial responsibility, and next steps.

You are the hub of the dental office. You help the schedule stay full, the day stay organized, and patients leave feeling cared for and clear about their treatment.

As a Dental Patient Relations Coordinator, you will support both the patient experience and the daily operations of the front office.

Day-to-day responsibilities include:

• Answering patient phone calls and providing excellent customer service
• Scheduling, rescheduling, and confirming dental appointments
• Checking patients in and out
• Managing the daily patient schedule and helping keep the office on track
• Verifying dental insurance benefits and eligibility before appointments
• Reviewing and documenting patient financial responsibility and insurance responsibility accurately
• Collecting patient payments for services performed
• Following up with patients who are due for treatment or hygiene visits
• Using scheduling tools to fill cancellations, openings, and past-due appointments
• Following up on outstanding dental insurance claims as needed
• Posting insurance payments and EOBs accurately
• Collecting past-due patient balances
• Supporting the dental team during morning huddles and throughout the day
• Helping create a positive, organized, and welcoming patient experience

We are looking for someone who can communicate clearly, stay calm when the day gets busy, and keep details from slipping through the cracks.

Qualifications:

• Dental front office, dental receptionist, or dental patient coordinator experience required
• Experience with insurance verification, insurance payment posting, and EOBs required
• Strong computer skills and confidence learning dental practice management software
• Ability to multitask in a fast-paced dental office environment
• Professional, positive, service-focused attitude
• Strong communication and patient service skills
• Team player who works well with doctors, hygienists, dental assistants, and front office teammates
• 2+ years of experience in a direct customer-facing role
• Familiarity with dental practice management software is a plus

We take care of our team, too.

Benefits include:

• Medical insurance
• Vision insurance
• Life insurance
• Seva Dental coverage, including eligible immediate family
• 401(k)
• Holiday pay
• Paid time off
• Monthly bonus opportunity

If you love creating a great patient experience, thrive in a busy dental office, and know your way around dental front desk operations, we would love to meet you.

Come be the reason patients feel taken care of before they even sit in the chair. ✨

Seva Dental SMS Terms and Conditions:

1. By providing your mobile number and opting in, you agree that Seva Dental may send you text messages (SMS/MMS) about careers-related topics, which may include:

• Application status updates
• Interview scheduling and reminders
• Requests for additional information related to your application
• Hiring event details
• Job opportunity alerts

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy:

We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Powered by JazzHR

e70qN8XPPI