End User - Infrastructure Engineer

Interapt is a technology services company focused on delivering meaningful impact through innovation, collaboration, and inclusive talent practices. We partner with premier clients to solve complex technology challenges while building diverse, high performing teams.

This Infrastructure Engineer supports a premier client onsite in Cuyahoga County and focuses on end user operations and infrastructure support. The position is responsible for building, deploying, and supporting end user technologies, resolving incidents, and partnering with internal teams and vendors to maintain reliable, secure, and efficient IT environments.

Key Responsibilities
• Deploy, configure, troubleshoot, and support end user devices, operating systems, and applications
• Diagnose and resolve incidents, manage support tickets, and document solutions and procedures
• Provide hands on support and education to end users to improve adoption and reduce recurring issues
• Support end user infrastructure components and coordinate with vendors as needed
• Track and manage IT assets including inventory, barcoding, and lifecycle management
• Provide service desk coverage by answering calls, logging tickets, resolving issues, or escalating appropriately
• Prepare reports, respond to emails, and participate in meetings and training sessions
• Maintain accurate documentation to support operational consistency

• Bachelor’s degree in Information Technology or a related field with at least one year of relevant experience
• Valid driver’s license and active auto insurance
• Experience supporting Microsoft Outlook, Excel, Word, and IT service management tools
• Working knowledge of SQL, Power BI, or Tableau preferred
• Ability to perform mid level data analysis and maintain clear technical documentation

• 100% Remote Work
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources

Interapt will not discriminate against applicants based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.