Phone-Based Market Research Intern

About FMX:

FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio. We help organizations streamline facilities management, maintenance operations, and capital planning through intuitive, easy-to-use software.

Our customers span K–12 school districts, higher education, local government, and commercial organizations—anywhere operational excellence and asset management matter.

Role Overview:

FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research.

This is not a passive internship. You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into:

• CMMS (Computerized Maintenance Management Systems)
• Utilities and energy management tools
• Capital planning and asset lifecycle systems
• Adjacent operational software categories
• Identifying the buyers for these solutions

This internship sits at the intersection of sales, product, and strategy. By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth. Your work will directly inform FMX’s product strategy, competitive positioning, and go-to-market strategy.

Responsibilities:

As the Phone-Based Market Research Intern, you will:

• Conduct 80–120 outbound calls per day to prospective and current FMX accounts
• Execute structured surveys with operations and facilities leaders
• Capture detailed, accurate data in Google Sheets in real time
• Identify current systems, satisfaction levels, gaps, and buying timelines
• Maintain disciplined call notes and data hygiene

Secondary Responsibilities:

• Support sales and marketing with ad hoc research
• Identify trends and summarize findings
• Assist with list building and segmentation
• Participate in call reviews and coaching sessions

Requirements

Preferred Experience & Qualities:

What are we looking for in this role?

Required:

• Currently enrolled in a 2-year or 4-year college/university program
• Willingness to spend multiple hours per day on the phone
• Comfortable speaking with professionals
• Strong organization and attention to detail
• Ability to follow a structured process
• A match with our core pillars: Teamwork, Excellence, & Integrity.

Preferred:

• Interest in sales, business, or SaaS
• Prior customer service or sales experience
• Competitive mindset

Most Important Trait:

• You enjoy calling people and are energized by conversations.

The hiring process for this role:

• Apply! Submit your resume and answers to the application questions below via the Workable portal.

• Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, FMX, or the role.
• Hiring manager conversation: A 30-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next internship and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc.
• Offer: Candidates who receive an offer will be required to complete a background check prior to their state date.

Benefits

Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You can wear jeans and tees: Feel free to keep it casual, we do.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

Compensation:

• The hourly wage for this position is expected to be $15-$20/hr. 

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at:

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.