UX Designer

Job Title: UX Designer - Advanced

Location: Wilmington, DE

Work Type: Onsite Role

Duration: 12 Months of Contract

NOTE: NO H1B // Local Candidates with DL

Job Description

We are seeking an Advanced UX / Experience Designer to support Corporate Responsibility initiatives by leveraging expertise in user experience, service design, workflow orchestration, and artificial intelligence. This role focuses on transforming how internal teams work by documenting current-state business workflows and re-imagining them through AI-enabled solutions.

The ideal candidate will bridge the gap between business process documentation and future-state AI-driven experiences, collaborating closely with AI-focused engineers and business stakeholders to deliver efficient, scalable solutions.

Responsibilities

Create journey maps and service blueprints for end-to-end business processes to visualize, optimize, and improve service interactions using AI-driven insights

Collaborate with cross-functional partners to identify user needs, expectations, and pain points

Partner with engineering teams to build low-code agent workflows and AI-enabled solutions

Support security, compliance, and auditability requirements for all AI-enabled workflows

Stay current with industry trends and integrate insights into team deliverables

Facilitate workshops and co-creation sessions to gather customer and stakeholder input

Apply an iterative design mindset, incorporating continuous user feedback to improve solutions

Required Experience & Skills

5+ years of experience (or equivalent expertise) in service design, experience design, or a related field, with a focus on end-to-end experiences

2+ years of experience designing AI-enabled workflows and experiences

Design & UX Expertise

Proven experience delivering innovative design projects, including:

Journey mapping

Service blueprinting

Storyboarding

Demonstrated expertise creating direct and indirect experiences for diverse user groups

Collaboration & Ways of Working

Strong ability to work within cross-functional teams

Experience facilitating collaboration and driving alignment toward shared goals

Comfortable working in fast-paced, iterative design environments with frequent testing and refinement

Warm regards,

Vishal (Victor) Verma | Assistant Manager

[email protected]

NS IT Solutions