Customs Brokerage Import Coordinator

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About UWL:

UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. To find out more, visit .

About this Role:

UWL, a World Group company, is currently looking for a dedicated and detail-oriented person to come join our family as a Customs Brokerage Import Coordinator to sit in our global headquarters in Rocky River, Ohio!

The Customs Brokerage Import Coordinator is responsible for preparation of Customs and Partner Government Agency entries for import cargo while establishing and maintaining positive relationships with both internal and external customers, vendors, and Government agencies. This position will help bring creative solutions and routing options to management and the customer.

Duties and Responsibilities:

• Compile and prepare commercial regulatory documents for entry processing (7501, Release documents, 7512, PGA, etc.)
• Track and trace shipments with carriers
• ISF filings
• Review and audit customs commercial documents
• Invoice customers and provide excellent customer service
• Dispatch Cargo
• Maintain customer profiles and SOP’s
• Meet minimum productivity and established KPI goals as well as compliance standards
• Other duties as assigned
• Escalate uncommon, complex issues to the next level manager for resolution when necessary

Education and Experience:

• High School Diploma or GED required
• Bachelor’s degree preferred
• Exhibit attention to detail, commitment, professionalism, and sense of urgency
• Ability to work in a fast-paced environment and remain well-organized
• Intermediate computer skills required including Microsoft Office Suite and Outlook
• Ability to excel in a team environment
• Must have the ability to prioritize with well-developed multi-tasking skills

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.