Desktop Support Technician II

Job Description

Job Description

Job Title: Desktop Support Technician II

Location: Dayton OH USA 45409
Duration: 3-Months Contract to hire

Job Description:

Requires travel in Dayton, OH metro area and out of state for sites requiring coverage (Mileage and Expenses covered), which may require multiple days’ stay near coverage location.

Work location: Dayton, Oh 45409

Travel | PC/laptop Deskside | Break/Fix Support | PC Refresh | Projects | Onboarding

• Background, Drug, and Citizenship screening requirements

Work as a floating technician in the local metro to help with coverage during time off, leave of absences, backfilling onsite technician, special projects, and any additional coverage needs to ensure operational stability for our customer.

Coverage includes sites outside of the metro so associates must be willing to travel out of state multiple days/weeks. We expect this to not be a frequent ask but will be a requirement of the job

Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program and providing assistance with mentoring new employees

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects

Experience working in enterprise environment.

Candidates should have 2-4 years’ experience supporting PC Hardware and software, mandatory travel with expenses paid through company. Flexible depending on availability of talent in the area. Please notify CCCWF team if this requirement is challenging.

• What will the work schedule be for this position? (M-F? 8-5? Overtime)
  • • Must have their own transportation
    • Must be willing to travel to travel general area using personal vehicle
    • M-F, 8am-4:30 pm.
    • Work Location: Dayton Metro
      • Must be able to work in any of the four locations in the Dayton area no more than 30 minutes apart.
        • Beavercreek, Vandalia, University of Dayton, and Dayton
      • Mileage provided in the event of unscheduled coverage of another site that requires leave main work location during shift
      • Mileage provided in the event cover site outside of the Dayton, OH metro
      • Airfare/Rental provided in the event cover site in another state or locally exceeding mileage provision
      • Meals, lodging, rental, and associated travel fees provided by the company
      • Otherwise, associates would be working from one primary location in

• What should the candidates expect during your Interview process? (Phone screen? In-person? Both?)

Interview Process: Phone screening, Customer meet on site or virtual call