Income Maintenance Aide 2

About the Role

Provide administrative and client support for public assistance programs by processing applications and documents, maintaining client records, scheduling appointments, and responding to client inquiries. Assist clients with forms and eligibility requirements, coordinate with community agencies, and provide professional front-desk support to ensure timely and accurate service.

Key Responsibilities

· Provide required support to Case Managers, Eligibility Specialists and Supervisors to assist in the support of new and on-going recipients of public assistance.

· Open, time stamp, sort and distribute incoming mail and medical renewals.

· Request verification for benefits requested to ensure accurate information and eligibility.

· Inspect and scan benefit applications, verification forms, childcare papers, nursing home packets, incoming mail, and other documents appropriately to the correct client case number, utilizing the front desk scanning room.

· Create and index new client applications for Medicaid and long-term care recipients, update case summary sheets.

· Screen applications for Adult Protection Services and Homemaker services.

· Send documents to various community agencies, banks, police departments, hospitals, courts, and attorneys.

· Schedule client phone interviews and appointments; maintain and update appointment calendar. Return calls to clients and answer inquiries timely and in a professional manner; send documents as requested; transfer to appropriate unit for service, track calls on activity sheets.

· Update and document address changes and other personal information, and input case commentary in a timely and thorough manner.

· Explain to clients how to complete required forms to continue, resume or restart benefits, and the timeframes for proper processing, either over the phone or in person.

· Resolve complaints and address emergency issues with clients regarding their eligibility.

· Back-up with activities in front lobby by greeting the public in a professional manner to include but not limited to: inquiring as to services needed, directing to appropriate unit for services, checking clients in for appointments or hearings, advising other units for further customer assistance.

Qualifications

High School Diploma or G.E.D., and a minimum of six (6) months of experience in a clerical, customer service or related business or social services office position.

This is a Bargaining Unit Position

Why Work for Mahoning County?

Mahoning County offers more than a job — it’s a values-driven workplace where your growth is supported, your contributions matter, and your career helps move our community forward.

· Access a comprehensive benefits package with multiple options tailored to your needs, featuring:

o Healthcare plans day 1 through Medical Mutual of Ohio

o Dental, Vision, and Supplemental Insurance Options

o County-paid Life Insurance

o Flexible Spending Accounts

o OPERS Pension and Deferred Compensation Retirement Plan

o Generous paid time off—including vacation, sick, and personal days

• 13 paid holidays annually

o Tuition Reimbursement Program

o Access to a robust Employee Assistance Program

· Lead transformative initiatives in public service that directly impact the community’s growth and well-being.

· Collaborate with a committed team of professionals and diverse community stakeholders.

· Play a key role in shaping policy, driving economic development, and enhancing quality of life.

How to Apply:

Complete a Mahoning County Application located at: and submit along with a cover letter, resume, and references via email to : [email protected] . Application information can also be submitted in person at:

Board of Mahoning County Commissioners

Attn: Human Resources Department

21 West Boardman Street, Suite 300

Youngstown, OH 44503

All application information must be submitted by the close of business on Wednesday April 22, 2026.

Apply now to lead impactful programs that shape the future of Mahoning County!

This is a bargaining unit position.

Our Vision:
We envision a sustainable and inclusive community where everyone has equal opportunities to thrive and prosper, driven by collaboration and innovation.

Our Mission:
Mahoning County provides responsive and dynamic services in pursuit of a thriving and equitable community for all who work, live, and visit.

Our Core Values:
Integrity | Accountability | Collaboration | Loyalty | Respect | Excellence | Diversity

Pay: $14.69 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person