AVP Process Optimization

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble Health Partners, we win by living the Ensemble Difference —showing up with values like People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency.

The AVP, Process Optimization is an enterprise‑level leader responsible for designing, standardizing, and optimizing end‑to‑end operational processes across Ensemble’s healthcare revenue cycle and business operations. This role partners closely with executive leadership, operations, technology, and clinical stakeholders to drive scalable improvement through process redesign, automation, analytics, and continuous‑improvement discipline .

This position plays a critical role in improving performance, reducing variation, and enabling growth across a complex, multi‑client, multi‑site environment.

Location

United States (remote/work‑from‑home)

Key Responsibilities

Enterprise Process Optimization & Standardization

• Lead the identification, redesign, and optimization of end‑to‑end processes across revenue cycle and operational functions.
• Establish and scale standard operating models , balancing enterprise consistency with client‑specific or regulatory needs.
• Drive measurable improvements in efficiency, quality, throughput, and cost through disciplined process design.

Automation, Analytics & Innovation

• Partner with Technology, Data, and Operations teams to leverage automation, analytics, RPA, AI, and emerging technologies to improve performance outcomes.
• Evaluate and prioritize optimization initiatives based on business impact, scalability, and feasibility.
• Translate complex operational data into actionable insights for executive and operational stakeholders.

Cross‑Functional Leadership & Execution

• Collaborate across Operations, Client Delivery, Technology, Finance, and Clinical teams to remove systemic blockers and enable sustainable execution.
• Serve as a senior advisor to AVP/VP leaders on process design, change management, and performance improvement.
• Support enterprise initiatives related to growth, client onboarding, remediation, and transformation.

Governance, Measurement & Continuous Improvement

• Establish clear governance, KPIs, and success metrics for optimization initiatives.
• Ensure disciplined execution, documentation, and change‑management practices.
• Embed continuous‑improvement methodologies (e.g., Lean, Six Sigma, Kaizen) into operational culture.

People Leadership & Culture (“How We Work”)

• Lead and develop high‑performing teams and/or matrixed resources focused on optimization and innovation.
• Model and reinforce the Ensemble Difference values, especially during transformation and change.
• Build organizational capability by coaching leaders and teams on process excellence and problem‑solving.

What Success Looks Like (First 6–12 Months)

• Clear, prioritized portfolio of optimization initiatives with measurable business impact.
• Improved operational consistency and reduced variation across functions and clients.
• Scaled use of automation and analytics to improve efficiency and outcomes.
• Strong executive partnership and credibility as a process‑optimization leader.
• Teams and leaders increasingly operating with a continuous‑improvement mindset.

Qualifications

Required

• Extensive experience leading process optimization, operational improvement, or transformation in a complex healthcare or regulated environment.
• Strong understanding of end‑to‑end revenue cycle or similarly complex operational systems.
• Demonstrated success driving measurable outcomes through process redesign and standardization.
• Executive‑level communication and stakeholder‑influence skills.

Preferred

• Experience leveraging automation, analytics, RPA, AI, or machine learning to improve operations.
• Background in Lean, Six Sigma, or other continuous‑improvement methodologies.
• Experience working across multi‑client, multi‑site, or enterprise healthcare environments.

Working Conditions

• Remote/home office with periodic travel as needed to support enterprise initiatives AI Knowledge:

• Advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs

Compensation

Base Salary Range: $180,000 – $225,000

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble