IT Support Technician

Summary of Position

The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties. Work may also occasionally include technical equipment set up and minor equipment repairs.

Principal Duties and Responsibilities

• Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware.

• Provide technical support to employees or customers via phone, email, or in person

• Maintain accurate notes on issues, fixes, equipment changes, and recurring problems

• Escalate issues appropriately when a problem requires deeper vendor or leadership involvement

• Set up new user accounts, systems, and equipment (computers, printers, mobile devices)

• Assist with maintaining the asset management program

• Assist with HIPAA compliant equipment destruction

• Assist with network troubleshooting, including connectivity and security issues

• Assist with routine system maintenance, upgrades, and backups

• Ensure compliance with IT policies, security standards, and procedures

• Train users on basic IT functions and best practices

• Establish and maintain good relationships with clients and colleagues

• Other duties as assigned

Required Skills or Abilities

• Strong knowledge of Windows and Microsoft 365

• Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs)

• Familiarity with hardware troubleshooting and repair

• Experience with helpdesk or ticketing systems

• Excellent problem-solving and analytical skills

• Strong communication and customer service skills

• Ability to work independently and as part of a team

Required Knowledge, Experience or Licensure/Registration

• 1-3 years of IT support, help desk, desktop support, field technician, or related experience

• Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment.

• Basic networking knowledge

• Experience with remote support tools

• Ability to lift and move typical office technology equipment as needed

• Valid drivers license and ability to travel between offices as needed

• Experience with NextGen EHR System preferred but not required

Why You'll Love Working Here:

• Competitive pay

• Medical, dental, and vision insurance

• Employer Covered life insurance, short-term disability, and long-term disability

• Paid time off and holidays

• Retirement plan with company match

• Supportive team environment

• Opportunities for growth and development