Customer Support Specialist

Group Management Services is looking for self motivated individual to step into our Customer Support Specialist role .

As with all positions here at GMS, we are looking for a driven individual with a customer service oriented mindset and a passion for developing strong relationships. If expanding your professional human resources career is your goal than this opportunity may be just what you are looking for!

What are some expectations for this role?

• Act as primary point of contact for all account, HR, and benefit questions and initiatives for hundreds to thousands of client organizations
• Monitor and manage an incoming queue of client emails via shared inbox and manage and track tasks and actions within our CRM
• Monitor and answer all incoming inquiries on the phone system
• Handle HR administrative tasks like onboarding troubleshooting, policy development, and job description creation
• Prepare and present benefits renewal packages; explain designs and options for plan adjustments while making recommendations on changes to current offerings as necessary. Educate clients by reviewing plan usage, trends and claims that drive the renewal.
• Conduct informational and enrollment meeting with clients, their employees, as needed
• Provide basic HR and Benefit consulting services on employee issues
• Build and maintain client/GMS relationship to attain client retention and satisfaction
• Assist the Client Service and Benefits teams with higher level HR and Benefits projects as well
• Respond effectively to client issues or concerns
• Perform all other duties as assigned

What are the qualifications for this role?

• Bachelor's degree (B.A.) from four-year college or university preferred
• 1-2 years related experienced preferred
• Equivalent combination of education and experience is accepted
• Valid driver's license required; the occasional travel is required
• Current State's Licenses in Life and Health Insurance is preferred

What's in it for you?

• Base Salary Range between $50,000-$55,000
• Full Medical, Dental, Vision, 401(k) with company match, Life, and Disability benefits package
• Tuition Reimbursement
• Three weeks of PTO with 7 paid holidays
• Company Surface Pro or Laptop provided
• Monthly reimbursement plans available
• Opportunities for growth
• Flexible scheduling and autonomy

Why GMS?

People don't necessarily buy what you do, they buy WHY you do it. GMS is passionate about small businesses having started off as one back in 1996 in Richfield, OH with only a few employees. Fast forward to today and we have over 500 employees in 25 offices across 18 states nationwide. We take pride in building and maintaining quality relationships with our customers as we help them grow their own business exponentially just as we did by allowing them the time and energy to focus solely on reinvesting in themselves.

As we continue to expand ourselves here at GMS, we are looking for individuals who are willing and able to provide excellent customer service and support to their clients. We are looking for those who are passionate about the value small business brings and providing them assistance in their growth as they seek growth for themselves. We are committed to providing opportunities for upward mobility from within to those who are driven to succeed and who care about the relationships they build. Join the GMS team today, build relationships, seek growth and experience a truly family oriented workplace culture!

For more information please visit our website at

GMS is an Equal Opportunity Employer

GMS is a professional employer organization (PEO) and a Benefits Administrator. We serve companies of all sizes nationwide. GMS was founded by Mike Kahoe in 1996 and has helped thousands of companies take control of their HR functions.
As HR professionals, we take on the administrative burdens that companies don’t have the time or expertise to manage effectively, including:
Payroll And Tax
Human Resources
Employee Benefits
Risk Management
Benefits Administration (for insurance brokers)
We make employee management simpler, safer, and stronger. We save you time and money. You retain full control over your employees, and regain the opportunity to focus on growing your business. Leave the HR details to us.