Computer operator night

Job Description

• Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage the appropriate support teams and/or coordinate resolution of issues and incidents according to established procedures.

• Work to ensure daily or nightly batch processing is completed on time and computer systems are available as scheduled.

• Work with senior and lead operations staff to perform daily approved changes according to defined technical standards as instructed.

• Control physical access to the facility and monitor the physical state of all aspects of the Data Center.

• Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise.

• Document shift activities and incidents according to defined procedures.

• Conduct walkthroughs of the Data Center to verify there are no physical issues.

• Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.

• Work with vendors and third parties to troubleshoot and resolve issues as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

The experience noted below is required. App/Dev, Customer Support, Data Center, Service Desk, Server or Storage Engineer experience may not be substituted for required Operations experience.

• 5 years' experience as an operator in a data center environment.

• Knowledge of service management software. ServiceNow experience is a plus.

• Knowledge of workflow automation software. Control-M experience is a plus.

• Knowledge of monitoring software. SolarWinds experience is a plus.

• Experience with distributed systems operations. SHIFT IS FROM 530PM-530AM ON SATURDAY AND SUNDAY.