Service Desk Technician

Service Desk Technician

Entry Level | Hybrid | Full‑Time

Position Overview

The Service Desk Technician provides front‑line support for customer technical issues, assisting users through phone, chat, and ticketing systems. This role focuses on gathering information, performing initial troubleshooting, documenting issues, and ensuring timely resolution. Strong customer service skills are essential, as the technician will interact with users across various communication channels. Technical experience is helpful but not required for candidates with strong communication and problem‑solving abilities.

Key Responsibilities

• Respond to customer inquiries by phone, chat, and self‑service ticket submissions.
• Gather details, document issues, and perform initial troubleshooting steps.
• Manage an individual ticket queue and ensure timely follow‑up and resolution.
• Maintain accurate and complete records of all support interactions.
• Stay up to date on products, services, and procedures through training and documentation.
• Provide excellent customer service and maintain a professional, helpful demeanor.

Required Qualifications

• Strong customer service and communication skills.
• Experience in phone‑based or email‑based support environments is a plus.
• Familiarity with ticketing systems and basic computer applications.
• Ability to work independently, manage time effectively, and prioritize tasks.
• One to two years of relevant experience or a combination of education and experience.
• Flexibility in scheduling when needed.

Preferred Qualifications

• IT support experience.
• Certifications such as A+ (preferred but not required).
• Experience in a contact center or service desk environment.
• History working with Windows‑based systems.
• IT‑related education or coursework.

Work Environment

• Hybrid schedule (three days on‑site).
• Standard business hours, Monday–Friday.
• Collaborative team environment with opportunities for skill development.

This is a Contract position based out of Columbus, OH.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Columbus,OH.

This position is anticipated to close on Jan 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.