Customer Support Representative

SpaceBound is looking for part-time Customer Support Representative! Yes, it’s a CSR stew of replying to emails, taking incoming calls, speaking with mad, sad, and sometimes happy customers working with marketplace reps and distribution companies, all for the customers benefits! You’ll need to be comfortable using a computer, navigating websites, while composing emails, searching for answers, all while staying cool under pressure. It is perfect for someone who enjoys helping people, solving problems, and working with a supportive team.

Location: LaGrange, OH - No rush-hour traffic from any location

• 20-35 Minutes from Cleveland, Westlake, North Ridgeville, Elyria, Avon, Medina, Brunswick, and Solon


• 35-45 Minutes from Lakewood, Beachwood, Sandusky, Brecksville, Strongsville, and Solon

Company Profile: SpaceBound is a global supplier of technology products and IT Managed Services and Services within the B2C, B2B and GovEd sectors. Privately held, SpaceBound offers a cohesive environment that embraces cutting-edge technologies. Continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence!

Work Tour: Full-Time/Long-Term Salaried Position (M-F 9a – 3p)

Responsibilities Include, but not are limited to:

• Provide Direct Support via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers


• Product Returns Documenting


• Processing and Tracking Order Cancellation, Requests, Damaged/Loss Claims, Refunds/Replacements, Payment Disputes


• Customer Support with Product Features and Functionality


• Internet Research on All Things Product or Marketplace Related


• Answering Incoming Telephone Calls

Required Skills:

• Required Computer Skills: Microsoft Access, Outlook, Word, and Excel


• Required Internet Skills – Ability to Navigate to Various Web Sites and Online Marketplaces, Product Searches, Obtain Manufacturer Information, Tracking Information, etc.


• Typing Skills: 35+ wpm by dictation


• Experience: Minimum 3 Years

Salary: Negotiable and commensurate with experience and Midwest region cost of living scale

Benefits:

• Team Building Events


• Employee Product Discounts


• Free Wholesale Membership Plans – Costco/Sam’s Club

Work Environment:

The Company offers a casual work environment in a modern corporate headquarters, where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of servant leadership.

Other highlights include:

• Herman Miller Ergonomic “Resolve System” workstations


• Fresh coffee all day


• Free spring water


• Stress relief snacks

Submission Requirements:

Send in your resume, cover letter and negotiable salary range or stop by and fill out an application in person

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.  We take affirmative action to employ and advance in employment qualified employees and applicants who are disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities without discrimination based upon their physical or mental disability in all employment practices.