Sales Support & Culture Champion

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Sales Support & Culture Champion

About the Role

We’re looking for a highly organized, proactive, and energetic individual to join our SMB Sales team as our Sales Support & Culture Champion. This newly created role is designed to provide critical day-to-day support to our remote sales organization, helping drive operational efficiency, solve problems quickly, and keep our sales team focused on selling.

While the primary focus of this role is supporting sales operations, this person will also play an important part in strengthening team culture—helping create an engaging, connected, and motivating environment for our remote workforce through recognition, team-building, and morale-boosting initiatives.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys being the “go-to” support person, and brings both organization and positive energy to everything they do.

Key Responsibilities

Sales Operations Support (70%)

• Provide day-to-day operational support to SMB sales representatives, helping remove obstacles so they can stay focused on driving revenue.
• Serve as a key point of contact for internal sales support requests, responding quickly and ensuring timely follow-through.
• Manage billing inquiries and resolve issues accurately and efficiently.
• Support client-related needs and assist with internal process navigation.
• Maintain accurate documentation and records while ensuring adherence to established Standard Operating Procedures (SOPs).
• Identify opportunities to improve workflows and operational efficiency across the sales team.
• Prioritize multiple tasks independently while collaborating cross-functionally to ensure smooth execution.

Team Engagement & Culture (30%)

• Support and execute team engagement initiatives such as contests, recognition programs, incentives, and virtual team events.
• Help create fun, high-energy moments that strengthen connection and morale across a remote sales team.
• Partner with leadership to celebrate wins and recognize employee achievements.
• Serve as a culture ambassador, helping foster a positive, inclusive, and motivating team environment.
• Gather feedback and participation insights to continuously improve engagement efforts.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Experience supporting sales teams, operations, customer service, or administrative functions preferred.
• Excellent communication skills with the ability to collaborate across teams and confidently engage in virtual settings.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Self-starter mindset with strong problem-solving skills and follow-through.
• Positive, energetic personality with a passion for helping others and building team connection.
• Comfortable balancing structured operational work with creative engagement initiatives.

Why You’ll Love It Here

This is a unique opportunity to help shape a brand-new role with meaningful impact. You’ll play a critical part in supporting the success of our sales team while also helping create the kind of culture people want to be part of—one that is connected, energized, and built to win.

Position Details

Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $50,000 base salary
Location: Fully remote (equipment provided)
Benefits: Competitive benefits package including comprehensive health coverage, generous paid time off, and additional perks designed to support your well-being and work-life balance

#LI-JF1; #LI-Remote

The salary for this role will range between $45,000 and $50,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.

USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at [email protected]. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.