Technology Program Manger I- AML & Fraud

Position Overview


At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Manager I within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Cleveland, OH, Birmingham, AL or Phoenix, AZ.


We are seeking a Program Manager I to support our AML and Fraud portfolio. This role drives cross-functional execution and strategic planning, ensuring compliant delivery, stakeholder alignment, and measurable business outcomes. You will partner closely with stakeholder to deliver scalable, audit-ready solutions.


Key Responsibilities:

• Manage end-to-end delivery across discovery, requirements, implementation, change management, and stabilization.
• Establish program governance (cadence, artifacts, issue/risk logs, dependency mapping, decision tracking).
• Drive clear, consistent communication with stakeholders at all levels (product, tech, operations, compliance, audit).
• Produce status reports, dashboards, and executive readouts highlighting progress, risks, dependencies, and budget/benefits.
• Ensure alignment with AML/KYC regulatory expectations, internal policies and controls, and audit requirements.
• Partner with Compliance/Risk to track control design, testing readiness, and remediation of issues and findings.
• Coordinate UAT, operational readiness, SOP updates, training plans, and change adoption.
• Facilitate continuous improvement leveraging Agile/SAFe practices and ITIL service transition where applicable.
• Define and monitor program KPIs (e.g., KYC cycle time, hit rates, review SLAs, false positive reduction, control effectiveness).
• Use data to inform prioritization, quantify impact, and communicate outcomes.

Preferred Qualifications:

• Program/project management experience delivering cross-functional initiatives.
• Experience in technology and/or banking/financial services environments
• Demonstrated experience managing strategic roadmaps, dependencies, budgets, and timelines.
• Proven stakeholder management with strong written and verbal communication skills.
• Hands-on work with AML/KYC, Fraud, Sanctions, Transaction Monitoring, or Customer Due Diligence programs.
• Exposure to regulatory change programs, control frameworks, or audit lifecycles.
• Familiarity with Agile tooling (e.g., Jira/Azure DevOps), Confluence, and data/BI (e.g., Power BI/Tableau) for reporting.
• Experience coordinating third-party vendors or managed services related to KYC onboarding.
• Background collaborating with Product, Engineering, and Ops to translate requirements into deliverables.
• Certifications: PMP, SAFe (e.g., SAFe Agilist/POPM), and ITIL preferred but not required

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads programs/projects requiring planning and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $10m.
• Assists with or manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
• Monitors the program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
• Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Agile Project Delivery, Client Counseling, Decision Making, Program Management, Program Planning, Results-Oriented, Stakeholder Management, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 – $132,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 03/09/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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